Multilingual Customer Service Reps On-site/Remote (Greece-based)

Cbtalents; Roma; Remoto; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A forward-thinking international company is seeking a Customer Service Representative fluent in French, Italian, or Spanish and strong English skills. This remote role involves supporting users, investigating issues, and enhancing their overall experience. Candidates should possess analytical thinking and previous customer service experience. Join a mission to create a safer online space for all.

Competenze

• Fluency in French, Italian, or Spanish (C1), and strong English (B2+).
• Ability to assess complex situations and apply policy appropriately.
• Previous customer service, moderation, or BPO experience is an advantage.

Mansioni

• Assist users with empathy and professionalism.
• Investigate account issues, review user reports, and moderate sensitive content.
• Share ideas to improve processes and enhance the customer experience.

Conoscenze

Fluency in French, Italian, or Spanish (C1)

Strong English skills (B2+)

Analytical Thinking

Cultural Awareness

Formazione

High school diploma

Descrizione del lavoro

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!

Your Responsibilities

As part of our Trust & Safety support team, you will:

• ️ Assist users with empathy and professionalism, ensuring high-quality support.

• Gain deep knowledge of platform guidelines, community standards, and internal policies.

• ️ Make thoughtful and fair decisions to support a positive user experience.

• ️ Maintain a warm and respectful tone in all written and verbal communication.

• Investigate account issues, review user reports, and moderate sensitive content.

• Share ideas to improve processes and enhance the customer experience.

• Identify behavioral trends and help refine internal procedures.

• ️ Review flagged content with care, accuracy, and discretion.

• Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

• Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

• Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

• Education: High school diploma required; higher education or military experience is a plus.

• Experience: Previous customer service, moderation, or BPO experience is an advantage.

• Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

• EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online spacewe want to hear from you!

Apply today and be part of a mission to shape a better digital world.