Montblanc Client Advisor - Assessment Center

Richemont; Monza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking Client Advisors for its new boutique in Milan Galleria. Candidates will thrive in a creative sales environment, drive sales performance, and provide exceptional client service, leveraging their knowledge of the Milanese luxury market.

Competenze

• 3-4 years of proven experience in luxury retail.
• Established network of local clients in Milan.
• Impeccable personal presentation and refined manners.

Mansioni

• Drive sales performance and achieve personal sales goals.
• Provide exceptional service and expert product advice.
• Manage payment processing and inventory deliveries.

Conoscenze

Fluency in Italian

Fluency in English

Commercial Mindset

Digital Technologies Affinity

Strumenti

CRM Applications

Descrizione del lavoro

Montblanc Client Advisor - Assessment Center

Permanent

SinceMONTBLANCrevolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission : to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

Client Advisor - Assessment Center

For our boutique opening in Milan Galleria, we are looking for 3 Client Advisors to play a pivotal role in this new exiting journey.

We are planning an Assessment Center in our Richemont Milan Office on the 16th of July. This is a great chance to show your skills in a creative environment, to foster connections and most importantly to discover the Montblanc heritage and craftmanship.

How will you make an impact? You will :

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• 3-4 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us :

During the Assessment Center, you will have the opportunity to meet the HR team, the Boutique Manager and Retail Manager.

Learn more about life at Richemont and our maisons below :

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