Moncler Consumer Knowledge Specialist

BoF Careers; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in digital analytics is seeking a Consumer Knowledge Specialist in Milan, Italy. The role focuses on transforming customer data into actionable insights to support strategic decision-making. Candidates should have over 3 years of experience in data analysis and possess strong SQL skills. The position requires proficiency in both Italian and English.

Competenze

• Minimum of 3 years in data analysis, CRM, or customer insights roles.
• Solid knowledge of SQL for data extraction and analysis.
• Proficient with Microsoft Office Suite, especially Excel.

Mansioni

• Conduct in-depth analyses of customer behavior and preferences.
• Lead delivery of client performance KPIs across channels.
• Collaborate on customer segmentation and analytical modeling.

Conoscenze

Data analysis

SQL

Communication skills

Analytical mindset

Microsoft Excel

Fluency in Italian

Fluency in English

Strumenti

Google Cloud Platform

Python

R

Descrizione del lavoro

Overview

We are looking for a passionate and detail-oriented Consumer Knowledge Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in transforming customer data into actionable insights, supporting strategic decision-making across the organization.

Your Impact

As a Consumer Knowledge Specialist, you will play a pivotal role in shaping customer-centric strategies by turning complex data into clear, actionable insights that drive business growth and enhance decision-making across the organization.

Responsibilities

• Conduct in-depth analyses of customer behavior, preferences, and purchasing patterns, translating findings into strategic insights
• Lead the delivery of weekly and monthly client performance KPIs across channels and regions, using both ad hoc SQL extractions and available dashboards
• Collaborate cross-functionally on projects related to customer segmentation and analytical modeling
• Ensure consistency and reliability of customer KPIs and insights shared with stakeholders across functions
• Support the enhancement of existing analytical tools and the design of new views to monitor customer performance over time

Qualifications

• Minimum of 3 years of experience in data analysis, CRM, or customer insights roles
• Solid knowledge of SQL for data extraction and analysis. Familiarity with Google Cloud Platform/ BigQuery and other programming languages (Python, R, C) are a plus
• Proficient with Microsoft Office Suite, including excellent knowledge in Microsoft Excel
• Strong analytical mindset with attention to detail and problem-solving skills
• Excellent communication skills and ability to explain complex data in simple terms
• Fluent in Italian and English

Preferred Profile

• A determined, agile, curious, engaging and creative approach to work
• Highly organized and able to manage multiple tasks simultaneously
• Experience in a mid-to-large sized company and cross-team collaboration
• Ability to build meaningful relations across multiple departments, with a strong focus on teamwork

How To Apply

• To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website
• When applying, please attach your CV and any other relevant supporting documents

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

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