Miu Miu Forte Dei Marmi - Client Advisor 1

TN Italy; Forte dei Marmi; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein etabliertes Unternehmen im Luxussegment sucht einen engagierten Verkaufsmitarbeiter, der die Marke repräsentiert und den Kunden ein herausragendes Einkaufserlebnis bietet. In dieser Rolle sind Sie für die Pflege von Kundenbeziehungen, die Maximierung von Verkaufszahlen und die Einhaltung von Lagerbestandsrichtlinien verantwortlich. Sie werden Teil eines kreativen und internationalen Teams, das Wert auf Talent und Leidenschaft legt. Wenn Sie eine Affinität für Luxusprodukte haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Competenze

• Erfahrung im Kundenservice und Verkauf, idealerweise im Luxussegment.
• Fähigkeit, Kundenbeziehungen aufzubauen und zu pflegen.

Mansioni

• Begrüßung und Betreuung der Kunden für ein hervorragendes Einkaufserlebnis.
• Verwaltung von Lagerbeständen und Durchführung von Bestandszählungen.

Conoscenze

Kundenservice

CRM-Systeme

Verkaufstechniken

Produktkenntnis

Teamarbeit

Formazione

Abschluss in Betriebswirtschaft/Retail Management

Strumenti

SAP-System

Descrizione del lavoro

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Job Description

Founded in 1913 in Italy, the Prada Group is a leader in the luxury sector, operating in over 45 countries with brands like PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce of over 100 nationalities, the Group also ventures into food with the acquisition of Pasticceria Marchesi 1824 and actively engages in contemporary art projects.

Joining Prada means working in a creative, international environment driven by curiosity and excellence. We value talent and passion, fostering professional growth for our team members.

Job Purpose

We seek a candidate to support sales and stock management. The role involves acting as a brand ambassador, conveying the brand's philosophy, maximizing sales, and fostering customer loyalty through exceptional in-store experiences. Additionally, the candidate will manage stock KPIs, adhere to corporate guidelines, and minimize stock losses, ensuring smooth operations in line with store policies.

Responsibilities

• Welcome and serve customers, providing an excellent shopping experience.
• Develop client relationships using personalized approaches and digital tools like CRM.
• Engage in cross-selling across departments to meet sales targets and KPIs.
• Stay informed about fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, consulting with managers when necessary.
• Maintain high standards on the shop floor and visual displays, complying with operational guidelines.
• Contribute to security measures to prevent thefts.
• Ensure product safety and proper handling in the warehouse.
• Manage daily goods receipt, merchandise arrangement, and stock procedures.
• Conduct stock counts and manage stock movements via SAP system.
• Oversee stock activities related to repairs and markdowns.
• Handle returns, shop-to-shop transfers, and e-commerce deliveries according to deadlines and guidelines.

Knowledge and Skills

High affinity for luxury products, responsibility, teamwork and independence, organization, maturity, and assertiveness. A Business/Retail Management degree or equivalent is a plus, along with an interest in luxury, fashion, art, and design.