Miu Miu Forte Dei Marmi - Client Advisor 1

Miu Miu; Forte dei Marmi; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a brand ambassador to support sales and stock management functions. The role involves maximizing sales performance, fostering customer relationships, and ensuring adherence to stock management guidelines. Ideal candidates will have a strong affinity for luxury products, excellent customer service skills, and a background in retail management.

Competenze

• High affinity for luxury products.
• Strong sense of responsibility.
• Ability to work independently and in team settings.

Mansioni

• Welcome and serve customers, ensuring an excellent in-store experience.
• Engage proactively in cross-selling to maximize sales.
• Maintain high standards of shop floor presentation and visual display.

Conoscenze

Customer Relationship Management

Sales Performance

Brand Knowledge

Stock Management

Attention to Detail

Formazione

Business/Retail Management degree or equivalent

Strumenti

SAP

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high-quality criteria. The Group is also proactive in the art field, strengthening its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. We value talent and passion, fostering professional growth for our people.

Job Purpose

We are seeking a candidate to support both sales and stock management functions.

The candidate will act as a “brand ambassador,” conveying the Brand’s philosophy and values. Responsibilities include maximizing sales performance, fostering customer relationships, developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

Additionally, the candidate will oversee stock management, ensuring KPIs, corporate guidelines, and procedures are followed. This includes maintaining impeccable stock levels, minimizing stock losses, and implementing guidelines from the Store Operations Department and Store Manager.

Responsibilities

• Welcome and serve customers, ensuring an excellent in-store experience.
• Develop and maintain client relationships using personalized approaches and digital tools.
• Engage proactively in cross-selling to maximize sales and achieve targets and KPIs.
• Stay informed on fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards of shop floor presentation and visual display, complying with operational guidelines.
• Contribute to security measures to prevent product thefts.
• Ensure product safety and proper handling in the warehouse.
• Manage daily goods receipt, merchandise arrangement, and preparation for sales or special areas.
• Organize stock counts and stock-takes accurately.
• Track product flow using the SAP system.
• Manage stock during repairs, markdowns, returns, shop-to-shop transfers, and e-commerce deliveries following guidelines and deadlines.

Knowledge and Skills

• High affinity for luxury products.
• Strong sense of responsibility.
• Ability to work independently and in team settings.
• Organized and detail-oriented.
• Mature and assertive demeanor.
• Business/Retail Management degree or equivalent is a plus.
• Interest in luxury, fashion, art, and design.