Miu Miu - Client Advisor - Milano Sant'Andrea (Temporary Position)

PRADA; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand seeks a motivated candidate to enhance sales and manage stock effectively. This role involves providing exceptional customer service, fostering brand loyalty, and ensuring operational excellence in a dynamic retail environment. Ideal candidates should possess a strong affinity for luxury products and excellent organizational skills.

Competenze

• High affinity for luxury products and strong sense of responsibility.
• Ability to work independently and in a team.

Mansioni

• Welcome and serve customers, providing an excellent in-store experience.
• Engage in cross-selling across departments to maximize sales.
• Manage daily goods receipt and stockroom activities.

Conoscenze

Customer Service

Sales Performance

CRM

Product Knowledge

Teamwork

Organization

Formazione

Business/Retail Management degree

Strumenti

SAP

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high-quality criteria. The Prada Group is also very proactive in the art field, strengthening its presence through contemporary art projects in constant evolution.

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. We value talent and passion, fostering professional growth for our employees.

Job Purpose

We are seeking a candidate to support both sales and stock management. The role involves acting as a brand ambassador, conveying the Brand’s philosophy and values, maximizing sales performance, fostering customer relationships, and developing brand loyalty through a unique store experience. Additionally, the candidate will manage stock in terms of KPIs, guidelines, and procedures, ensuring stock maintenance, minimizing losses, and implementing directives from the Store Operations Department and Store Manager.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience.
• Develop client relationships through personalized approaches, leveraging CRM and digital tools.
• Engage in cross-selling across departments to maximize sales and meet KPIs.
• Stay updated on fashion trends and competitors.
• Demonstrate product and brand knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and visual displays, complying with operational guidelines.
• Contribute to store security and prevent thefts.
• Ensure product safety and proper handling in the warehouse.
• Manage daily goods receipt, merchandise arrangement, and preparation for sales.
• Organize stock counts and stock-takes accurately.
• Track product flow using SAP system.
• Manage stockroom activities related to repairs and markdowns.
• Handle returns, shop-to-shop transfers, and e-commerce deliveries according to guidelines and deadlines.

Knowledge and Skills

High affinity for luxury products, a strong sense of responsibility, and the ability to work independently and in a team. Organized, detail-oriented, mature, and assertive. A Business/Retail Management degree or equivalent is a plus. Interest in luxury/fashion, art, and design is desirable.