Miu Miu - Client Advisor - Milano Sant'Andrea

PradaGroup; Milano; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player in the luxury sector is seeking a dynamic individual to join their team as a brand ambassador. This role focuses on enhancing customer relationships and maximizing sales through a unique in-store experience. You will oversee stock management, ensuring adherence to corporate guidelines while contributing to the overall success of the store. If you have a passion for luxury products and a strong sense of responsibility, this opportunity will allow you to thrive in a creative and international environment, supporting your professional growth.

Competenze

• Fluent English is required; additional languages are a plus.
• Degree in Business/Retail Management is advantageous.
• Strong affinity for luxury products and attention to detail.

Mansioni

• Welcome and serve customers, ensuring an excellent in-store experience.
• Manage stockroom activities and conduct stock counts.
• Engage in cross-selling and maintain high shop floor standards.

Conoscenze

Fluent spoken English

Customer relationship management

Sales performance maximization

Stock management

Knowledge of fashion trends

Organizational skills

Detail-oriented

Ability to work independently

Team collaboration

Mature and assertive attitude

Formazione

Degree in Business/Retail Management

Strumenti

SAP system

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

We are looking for someone to support both sales and stock management.

The candidate will act as a “brand ambassador”, conveying the Brand’s philosophy and values. Responsibilities include maximizing sales performance by fostering customer relationships and developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

Additionally, the candidate will oversee stock management, ensuring KPIs, adherence to corporate guidelines, and procedures. They will facilitate sales through impeccable stock maintenance, minimize stock losses, and implement guidelines from the Store Operations Department and Store Manager.

RESPONSIBILITIES

• Welcome and serve customers, ensuring an excellent in-store experience.
• Develop client relationships through personalized approaches, leveraging CRM and digital tools.
• Engage proactively in cross-selling across departments to maximize sales and achieve targets.
• Stay updated on fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards of shop floor presentation and visual displays, complying with operational guidelines.
• Contribute to high security standards and prevent product thefts.
• Ensure product safety and proper handling during storage and transfer.
• Manage daily goods receipt, merchandise arrangement, and preparation for sale.
• Conduct stock counts and manage inventory procedures.
• Track product flow using SAP system.
• Manage stockroom activities related to repairs and markdowns.
• Coordinate returns, shop-to-shop transfers, and e-commerce deliveries according to guidelines and deadlines.

KNOWLEDGE AND SKILLS

Fluent spoken English required; additional languages are desirable.

Strong affinity for luxury products.

High sense of responsibility.

Ability to work independently and as part of a team.

Organized and detail-oriented.

Mature and assertive attitude.

A degree in Business/Retail Management or equivalent is a plus.

Interest in luxury/fashion, art, and design.