Miu Miu - Client Advisor - Milano Rinascente

PRADA; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Une maison de luxe bien établie recherche un Brand Ambassador pour intégrer son équipe à Milan. Vous contribuerez à maximiser les performances de vente tout en offrant une expérience en magasin unique. Ce rôle exige une passion pour les produits de luxe et une excellente capacité à établir des relations avec la clientèle. Nous recherchons une personne organisée, mature et désireuse de partager les valeurs de la marque.

Competenze

• Sens fort des responsabilités et maturité.
• Intérêt pour la mode, l'art et le design.

Mansioni

• Accueillir et servir les clients pour assurer une excellente expérience en magasin.
• Développer et maintenir des relations avec les clients en utilisant des outils CRM.
• Gérer l'intégrité des stocks et le suivi des produits avec le système SAP.

Conoscenze

Affinité pour les produits de luxe

Capacité à travailler en équipe

Sens de l'organisation

Formazione

Diplôme en gestion d'entreprise/retail ou équivalent

Strumenti

SAP

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 marked the Group’s entry into the food sector, applying the same high-quality standards. The Prada Group is also active in the art field, strengthening its presence through contemporary art projects that are constantly evolving.

Joining our company means working in a creative, international environment with teams motivated by curiosity and a pursuit of excellence. We value talent and passion, fostering professional growth for our employees.

JOB PURPOSE

We are seeking a candidate to support both sales and stock management functions.

The role involves acting as a “brand ambassador,” conveying the brand’s philosophy and values. The candidate will be responsible for maximizing sales performance by building customer relationships and developing brand loyalty, providing a unique in-store experience and guiding clients into our world.

Additionally, the candidate will manage stock in terms of KPIs, corporate guidelines, and procedures. Responsibilities include maintaining stock integrity, minimizing losses, and ensuring compliance with guidelines from the Store Operations Department and Store Manager.

RESPONSIBILITIES

• Welcome and serve customers, ensuring an excellent in-store experience.
• Develop and maintain client relationships, leveraging CRM and digital tools.
• Engage in cross-selling across departments to maximize sales and achieve targets.
• Stay informed about fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, consulting with the line manager when needed.
• Maintain high standards on the shop floor and visual displays, complying with operational guidelines.
• Contribute to security measures to prevent theft.
• Ensure product safety and proper handling during the entire process.
• Manage daily goods receipt, merchandise arrangement, and preparation for sales.
• Organize stock counts and inventory management.
• Track product flow using SAP system.
• Oversee stockroom activities related to repairs and markdowns.
• Manage returns, shop-to-shop transfers, and e-commerce deliveries according to guidelines.

KNOWLEDGE AND SKILLS

High affinity for luxury products, with a strong sense of responsibility.

Ability to work independently and as part of a team.

Organized, detail-oriented, mature, and assertive.

A Business/Retail Management degree or equivalent is a plus.

Interest in luxury, fashion, art, and design.