Mission Operations Lead, Ground Segment (Hybrid/Remote)

Leaf Space; Lomazzo; Ibrido; EUR 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid or remote work policy (Italy)

Welfare platform

Meal vouchers

Training & development

Descrizione del lavoro

Leaf Space, a rapidly growing GSaaS provider, seeks a senior Mission Operations Lead to own cross-functional operations, drive end-to-end initiatives, and lead the Operational Account Managers and Customer Support teams.

You will coordinate with Product and Infrastructure, support pre-launch and LEOP readiness, and elevate operational reliability and customer experience. The role is based in Italy with a flexible hybrid or remote work policy.

Competenze

• Strong sense of ownership and accountability.
• Ability to operate effectively in fast-evolving environments.
• Pragmatic and execution-oriented mindset.

Mansioni

• Manage the Operational Account Managers and Customer Support team, providing direction, coordination, and day-to-day leadership.
• Support the growth and development of both the Operational Account Management and Customer Support groups as the organization scales.
• Drive customer support and operational account management activities in an “as a service” environment.
• Contribute to the evolution and scaling of operational processes and customer operations.
• Coordinate mission preparation activities, including pre-launch and LEOP readiness when applicable.
• Structure plans, priorities, timelines, and decision-making processes for operational topics.
• Take ownership of operational topics and drive them from definition to execution and closure.

Conoscenze

Ownership

Communication

Coordination

Execution mindset

Descrizione del lavoro

Leaf Space, a rapidly growing GSaaS provider, seeks a senior Mission Operations Lead to own cross-functional operations, drive end-to-end initiatives, and lead the Operational Account Managers and Customer Support teams.

You will coordinate with Product and Infrastructure, support pre-launch and LEOP readiness, and elevate operational reliability and customer experience. The role is based in Italy with a flexible hybrid or remote work policy.