Millwright/Service Technician - Carolinas

ZipRecruiter; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Service Technician to join their team. In this role, you will be responsible for delivering, installing, and maintaining essential products while ensuring customer satisfaction. This position offers an exciting opportunity to drive service success and improve customer retention. With a focus on teamwork and superior service, you will work closely with sales staff to identify opportunities and enhance profitability. Join a company that values its employees and offers a supportive work environment, along with competitive hourly pay and a range of attractive benefits.

Servizi

Medical

Dental

Vision

Prescription

Flexible Spending

Dependent Care Reimbursement

Company Paid Life Insurance

401k with generous match

Onsite Medical Clinic

Tuition Reimbursement

Competenze

• Strong mechanical background beneficial.
• Sales experience is a plus.

Mansioni

• Deliver and maintain Martin products efficiently.
• Communicate project status to customers and supervisors.
• Conduct training for employees on safety and operational skills.

Conoscenze

Mechanical Maintenance

Customer Service

Sales Skills

Formazione

High School Diploma

Two-Year Technical Degree

Descrizione del lavoro

Job Description

Celebrating our 81st year, Martin Engineering is a privately owned global manufacturing company in Neponset, IL. As the leader in our industry, we believe our people are responsible for our SUCCESS. Our culture is unique; we want our employees to arrive at work happy and leave feeling that same way for the day. We are united; we know we are better together. We strive to deliver superior service to all our internal and external customers. If you share our values, please continue reading to find out what we are looking for in a Martin Service Technician.

The Service Technician is responsible for delivering, installing, servicing, and maintaining Martin wear components and products on assigned service routes. The Service Technician will work closely with sales staff to identify sales opportunities within the service route. The goal is to drive service success that improves customer satisfaction by delivering the desired customer service experience to maximize customer retention and increase profitability. This position is hourly with the opportunity to earn commission and will require travel, including some nights away from home. The salary range is between $28 to $42 per hour depending on skills and location.

Specific Responsibilities:

1. Delivers, maintains, installs, and services Martin products as assigned, following standard work instructions while demonstrating safe and efficient work habits. Installation of Martin products is required and must be performed as efficiently and safely as possible.
2. Communicates project status to supervisor, fellow workers, and customers continuously.
3. Completes work individually and expeditiously to complete assigned projects, including maintenance agreements in assigned territories as required.
4. Provides daily sales transactions and documents.
5. Follows assigned routes and schedules as provided.
6. Ensures the warehouse and vehicle are always appropriately stocked, cleaned, and maintained with inventory. Must complete weekly cycle counts of warehouse and vehicles with Martin equipment inventory assigned to employee.
7. Operates vehicles safely, following all traffic laws and obeying Martin’s Fleet Policy. Adheres to all DOT policies and regulations.
8. Will be required to produce quotes and reports for Martin customers for all conveyor products that will be serviced in the field. Additional reports may be required.
9. Maintains work area and equipment in a clean and orderly condition and follows all safety regulations related to the working conditions. Inspects work assignments and work areas wholly and periodically. This will include supervising all subcontractors.
10. Recommends service route & process improvements to the team.
11. Conducts training for assigned employees to ensure the necessary quality, safety, operational, and technical skill requirements. Ensures that customer safety rules are followed and applied daily. Complies with OSHA/MSHA requirements regarding safety issues, use of safety equipment, and material safety data sheets.

Education, Experience & Training:

• High school diploma or equivalent. Two-year technical or vocational degree.
• A strong mechanical or conveyor maintenance background would be beneficial, or one or more years of job-related experience.
• Some sales background would be beneficial.
• Must be at least 21 years old. Driver qualifications must be met where specified based upon position requirements and established guidelines including Federal DOT regulations.

To learn more about Martin Services, copy and paste this link into your web browser: https://www.martin-eng.com/content/page/542/martinplus

Benefits and Perks - just to name a few..............

• Medical
• Dental
• Vision
• Prescription
• Flexible Spending
• Dependent Care Reimbursement
• Company Paid Life Insurance
• Company Paid Short-term & Long-term Disability
• 401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
• Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
• Onsite Cafe'
• Onsite Fitness Center
• Generous vacation package
• Tuition reimbursement
• Martin Annual Rewards Program (bonus opportunity)
• Casual dress policy
• And much, much more..............

Want to know more about who we are? Check us out at www.martin-eng.com.

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