Milano Rinascente_ Client Advisor

ETRO SPA; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milan is seeking a Client Advisor to deliver exceptional customer service and represent the brand's culture. Responsibilities include assisting customers, discussing fashion trends, and contributing to store goals. Candidates should have a passion for fashion, previous retail experience, and excellent communication skills. Fluency in English is required; knowledge of another language, such as Arabic, is a plus.

Competenze

• Experience in a similar role within fashion retail companies.
• Fluent in English; additional languages like Arabic are a plus.

Mansioni

• Provide exceptional customer service to enhance customer satisfaction.
• Discuss trends and offer advice on fashion and luxury products.
• Contribute to achieving store goals and managing visual display.

Conoscenze

Passion for fashion and luxury

Excellent communication skills

Team-playing attitude

Commercial awareness

Ability to adapt to different customers

Dynamic work environment adaptability

Descrizione del lavoro

For our boutique in Milano Rinascente we are looking for a Client Advisor available to work full-time

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Strong communication skills
• Ability to work in a dynamic environment
• Fluent in english. Another language is a plus (Arabic speaker)