MIDDLE EAST TECHNICAL SUPPORT

RCS S.p.A.; Pavia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Lombardia is seeking a Middle East Technical Support professional to manage customer interactions and technical issues. The ideal candidate should have strong proficiency in Linux, networking, and technical troubleshooting. Excellent customer-facing skills and fluency in English are required; Italian is a plus. Join this dynamic environment and enhance customer satisfaction with your expertise.

Competenze

• High school degree in Information Technology, Computer Science, or equivalent.
• Technical experience as a system administrator is required.
• Proficiency with Linux and Networking is essential.

Mansioni

• Provide Technical Support for products with a focus on quality.
• Monitor events, emails, and internal communications.
• Run Incident Management processes to minimize service impact.

Conoscenze

Technical support

Customer satisfaction

Problem-solving

Analytical skills

Team player

Fluency in English

Flexibility

Formazione

High school degree in Information Technology or Computer Science

Strumenti

Linux

VMware

Oracle

MySQL

MariaDB

Descrizione del lavoro

Today we are looking for:

MIDDLE EAST TECHNICAL SUPPORT

Responsibilities:

• Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction. The position involves the following activities:
• Monitor all events that occur, including email alerts, application alerts, emails from clients and internal teams, internal and client phone calls, and other chats.
• Run Incident Management process to restore normal service operation as quickly as possible and minimize impact on the service.
• Perform initial investigation/troubleshooting on technical issues with complex software systems to identify root causes and implement appropriate solutions.
• Maintain ownership of incidents and ensure they are handled with the proper urgency and according to SLAs.
• Fulfill any service requests.
• Communicate details about incidents and maintenance activities to clients and internal stakeholders.

Qualifications and Experience:

• High school degree in Information Technology, Computer Science, or equivalent cultural background.
• Technical experience as a system administrator.
• Proficiency with Linux and Networking.
• Proficiency with virtualization systems (VMware).
• Knowledge of Client/Server operating systems.
• High analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work flexible hours or shifts.
• Excellent team player with a customer-oriented attitude and strong customer-facing skills.
• Language: Must be fluent in English; Italian is preferred.
• Understanding of databases (Oracle, MySQL, MariaDB) is a plus.