Merchant Operations Specialist

OSL Pay; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A financial technology company in Milan is seeking a Merchant Operations Specialist to manage the end-to-end lifecycle of partners. The ideal candidate will ensure seamless onboarding, drive operational excellence, and support growth initiatives within the crypto ecosystem. Candidates should have 1-3 years of relevant experience and excellent collaboration skills. This role offers the opportunity to thrive in a fast-paced environment and make a significant impact in the financial sector.

Servizi

Growth opportunities

Collaborate with industry leaders

Impact on global financial infrastructure

Competenze

• 1-3 years of experience in Merchant Operations or related field.
• Proven ability to manage operational processes.
• Knowledge of crypto/fiat on-ramp and off-ramp services.

Mansioni

• Manage daily operations of the Fiat channels.
• Onboard merchants and align on integration methods.
• Develop local marketing strategies to enhance visibility.
• Monitor cryptocurrency market trends for strategic decisions.
• Coordinate with internal BUs for product launches.

Conoscenze

Merchant Operations

Customer Success

Payment Operations

Collaboration Skills

Fluency in English

Descrizione del lavoro

Overview

We are looking for a dynamic Merchant Operations Specialist to manage the end-to-end lifecycle of our partners. You will be the key liaison for our merchants, ensuring seamless onboarding, driving operational excellence, and supporting growth initiatives. This role is perfect for someone who thrives in a fast‑paced environment and is passionate about the crypto ecosystem.

Key Responsibilities

• Manage the day‑to‑day operations of the Fiat channels, including daily operations, marketing, and escalated CS tickets.
• Onboard merchants and define partnership scope, align on integration methods and currencies, set up test/live environments, and provide API documentation with technical support.
• Develop and execute local marketing strategies and campaigns to enhance the exchange's visibility, presence, and growth in the local marketplace.
• Monitor and analyze cryptocurrency market trends and competitors to inform operational and strategic decisions.
• Communicate and coordinate with other BUs internally for co‑operation on new features and product launches.
• Create and update FAQs, announcements, and promotional outreach for new product launches.
• Maintain and grow relationships with local business partners and merchants.

Qualifications

• 1‑3 years of experience in Merchant Operations, Customer Success, or Payment Operations within FinTech, payments, or a related industry.
• Proven ability to build, manage, and optimize operational processes.
• Knowledge of crypto/fiat on‑ramp and off‑ramp services.
• Excellent collaboration skills with experience working cross‑functionally.
• Fluent in English to engage with stakeholders and partners.

Nice‑to‑Haves

• Experience in marketing, campaign management, or with a finance background.
• Familiarity with bank payment channels.

Life at OSL

• Pioneer: Build the future of Web3 with a listed leader.
• Impact: Shape our global growth.
• Talent: Work alongside the industry’s best.
• Growth: We invest in your career as much as you do.

How to Apply

If you're ready to build the future of finance with us, please apply with your resume.

About OSL Group

OSL Group (863.HK) is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory‑compliant financial services to individuals and businesses worldwide.

OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24/7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2‑certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross‑border payment infrastructure via OSL Pay.

“Open, Secure, Licensed” are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.