Marketplace Operations Specialist

JR Italy; Cuneo; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading provider of tours and experiences is seeking a Channel Manager to oversee the performance of booking platforms and inventory management in Rome. The ideal candidate should have substantial experience with channel management, technical troubleshooting, and effective communication with suppliers. This fully remote role involves ensuring smooth operations and enhancing booking flows.

Competenze

• 2+ years with channel management platforms (e.g., Bokun, FareHarbor).
• 2+ years in tourism, hospitality, or e-commerce.
• Ability to manage supplier relationships and troubleshoot booking flows.

Mansioni

• Main contact for Bokun, FareHarbor, and TourCMS, overseeing channel performance.
• Coordinate with Rome suppliers on inventory availability and pricing.
• Support cross-functional teams and participate in weekly KPI meetings.

Conoscenze

Channel management platforms

Technical troubleshooting

Performance metrics interpretation

Strumenti

Google Sheets

Descrizione del lavoro

Social network you want to login/join with:

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Client:

The Tour Guy

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4834154479567765504337128

Job Views:

2

Posted:

03.06.2025

Expiry Date:

18.07.2025

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Job Description:

Our Company:

We are The Tour Guy, a leading provider of tours and experiences for English-speaking travelers across Europe and the U.S.A. Our mission is to enrich lives through cultural exploration and learning. We have a dedicated team of guides committed to creating memorable experiences, from Vatican tours to Parisian cooking classes.

Fully Remote

The Candidate:

You are solutions-oriented, comfortable with tech troubleshooting, and capable of managing performance of channel managers (Bokun, FareHarbor, TourCMS, Rezdy) and inventory partners in Rome. You stay calm under pressure, detail-oriented, and proactive in ensuring smooth bookings.

Desired Experience

• 2+ years with channel management platforms (e.g., Bokun, FareHarbor, TourCMS)
• 2+ years in tourism, hospitality, or e-commerce
• 1+ year working with suppliers, vendors, or accounts
• Experience troubleshooting booking flows and product syncing

Desired Skills/Applications

• Google Sheets (VLOOKUP, filters, pivot tables)
• Experience with channel management platforms
• Familiarity with internal system syncing and troubleshooting
• Ability to interpret performance metrics (CTR, CVR, ATC)

Responsibilities & Qualifications:

Channel Manager Oversight

• Main contact for Bokun, FareHarbor, and TourCMS
• Troubleshoot syncing issues and booking discrepancies
• Ensure data flows correctly across platforms
• Collaborate with Tech, Product, and Ops teams
• Audit channel performance and improve processes

Rome Inventory Account Management

• Internal lead for Rome inventory
• Coordinate with suppliers on product availability and pricing
• Monitor inventory health and address capacity issues
• Update leadership on performance and issues

Cross-Functional Support

• Support product updates with merchandising and content teams
• Coordinate with Customer Experience and Guide Operations
• Participate in weekly meetings to share updates and KPIs