Marketplace Operations Specialist

JR Italy; Alessandria; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading provider of unique tours seeks a solutions-oriented remote operations manager to coordinate tech troubleshooting and supplier relationships. You'll manage channel performance while ensuring smooth data flow and operations across various management platforms. This role requires substantial experience in tourism and proficiency with channel management tools.

Competenze

• 2+ years with channel managers (Bokun, FareHarbor, TourCMS).
• 2+ years in tourism, hospitality, or e-commerce.
• Experience troubleshooting booking flows.

Mansioni

• Manage operations of Bokun, FareHarbor, and TourCMS.
• Resolve syncing issues and booking discrepancies.
• Collaborate with tech and product teams.

Conoscenze

Proficiency in Google Sheets

Knowledge of system syncing

Ability to interpret performance metrics

Strumenti

Channel management platforms

Descrizione del lavoro

Client:

The Tour Guy

Location:

Fully Remote

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4834154479567765504337145

Job Views:

2

Posted:

03.06.2025

Expiry Date:

18.07.2025

Job Description:

About Our Company:

We are The Tour Guy, a leading provider of incredible tours and authentic experiences for English-speaking travelers across Europe and the U.S.A. Our mission is to enrich lives through cultural exploration, offering unique tours and activities—from Vatican tours to Parisian cooking classes.

The Candidate:

We seek a solutions-oriented individual comfortable with tech troubleshooting and supplier coordination. You will manage performance of channel managers (Bokun, FareHarbor, TourCMS, Rezdy) and inventory partners in Rome, ensuring smooth bookings and system integrations. You should be detail-oriented, calm under pressure, and proactive in resolving issues.

Desired Experience:

• 2+ years with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 2+ years in tourism, hospitality, or e-commerce
• 1+ year coordinating with suppliers or vendors
• Experience troubleshooting booking flows and product syncing

Desired Skills:

• Proficiency in Google Sheets (VLOOKUP, filters, pivot tables)
• Experience with channel management platforms
• Knowledge of system syncing and troubleshooting
• Ability to interpret performance metrics and act accordingly

Responsibilities:

• Manage operations of Bokun, FareHarbor, and TourCMS
• Resolve syncing issues and booking discrepancies
• Ensure correct product data flow
• Collaborate with tech and product teams
• Audit channel performance and suggest improvements

• Oversee inventory in Rome, coordinate with suppliers, monitor inventory health, and report to leadership

• Support product updates with merchandising and content teams
• Coordinate with Customer Experience and Guides teams
• Participate in weekly meetings to track progress and KPIs

Note: A valid passport and work permit are required for this role. Please apply via the 'Apply now' button; do not send bank or payment details.