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A leading company in the cybersecurity sector is seeking a Manager for their Customer Success Engineering team. This role entails overseeing a high-performing team to ensure customer satisfaction and engagement, while leveraging technical skills to address customer needs. Ideal candidates will have extensive experience in customer success, project management, and a technical background in networking or cybersecurity, with a proven ability to lead and advocate for customer solutions.
We are looking for a Manager for our Customer Success Engineering team. You will be responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award-winning SASE portfolio. In this high-growth, scaling, and performance-driven environment, your leadership will be essential.
As the CSE Manager, you will drive your team to develop in-depth knowledge of success indicators, utilizing data and your analytical skills to guide improvements. You will work closely with customer CISOs, security architects, security engineers, and development operations teams within mid to large enterprises, so confidence in presenting technical plans to diverse audiences is necessary.
Reporting to the EMEAL Sr Manager of Customer Success for the SASE business, you will lead a high-performing, distributed team across EMEA and LATAM.
The Team
Our Customer Success team is vital to our mission. We support clients post-purchase, evolving with their needs and the changing threat landscape. Your role involves implementing new products, transitioning clients, and resolving critical issues to ensure optimal support.
Our Commitment
We are problem-solvers who challenge the cybersecurity status quo, valuing diversity and innovation. We provide reasonable accommodations for qualified individuals with disabilities. Palo Alto Networks is an equal opportunity employer, celebrating diversity and ensuring consideration for all qualified applicants.
All information will be kept confidential according to EEO guidelines.
Remote Work : Employment Type :
Key Skills: Assessment, C++, C, Banking & Finance, Arabic Cuisine
Experience : years
Vacancy : 1