Manager, Account Management, Retail Business Systems (RBS)

Amazon; Trento; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A multinational e-commerce company is seeking a Manager for Account Management in Retail Business Systems. The ideal candidate will lead a team of Vendor Consultant Managers, driving business growth and ensuring vendor satisfaction. Success in this role requires strong analytical skills and experience in team management. The position is based in Trento, Italy and requires excellent communication in Japanese and English. This role offers an exciting opportunity to shape vendor strategy while optimizing Amazon's customer experience.

Competenze

• 5+ years of team management experience.
• Experience influencing internal and external stakeholders.
• Excellent Japanese listening, speaking, reading, and writing skills.

Mansioni

• Manage a team of Managers, prioritizing strategic initiatives.
• Identify and action improvements for business input metrics.
• Build relationships with stakeholders across the portfolio.

Conoscenze

Analytical skills

Account management

Team management

Stakeholder management

Formazione

Bachelor's degree

Strumenti

Oracle Business Intelligence

Salesforce

Tableau

Descrizione del lavoro

Manager, Account Management, Retail Business Systems (RBS)

Job ID: 3072744 | Amazon (China) Holding Company Limited

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Key job responsibilities

About the Role

As a Manager, Account Management in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultant Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.

A day in the life

Responsibilities

• Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
• Contribute to and lead strategic plans and documents for the organization.
• Lead recruiting and hiring efforts across direct team and broader organization.
• Manage stakeholders needs and monitor complexity through efficient resource allocation.
• Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends.
• Establish improvement plans and manage expectations with Vendor Consultants as appropriate.

Basic Qualifications

- Bachelor's degree
- Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, Salesforce, Tableau, or similar
- Experience influencing internal and external stakeholders
- Experience analyzing data and best practices to assess performance drivers
- 5+ years of team management experience
- Excellent Japanese listening, speaking, reading, and writing skills, as well as business English proficiency

Preferred Qualifications

- Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
- 6+ years of hiring and retaining digital advertising teams experience
- Experience with annual brand and media planning

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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