Manager, Account Management, Retail Business Services (RBS)

Amazon; Roma; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce platform seeks a Manager for Account Management in Rome, Italy. The ideal candidate will manage a team of Account Managers, drive strategic initiatives, and influence both internal and external stakeholders. 5+ years of team management experience and proficiency in Japanese and English are required. This role offers the opportunity to shape the customer experience in a dynamic environment.

Competenze

• 5+ years of team management experience.
• Excellent Japanese listening, speaking, reading, and writing skills.
• Proficiency in business English.

Mansioni

• Manage a team of Account Managers (8-10 direct reports).
• Build and cultivate relationships with sellers.
• Analyze customer feedback and market trends.

Conoscenze

Analytical skills

Account management

Team management

Stakeholder influence

Data analysis

Formazione

Bachelor's degree

Strumenti

Oracle BI

Salesforce

Tableau

Descrizione del lavoro

Manager, Account Management, Retail Business Services (RBS)

Job ID: 3060712 | Amazon Japan G.K. - A43

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Key job responsibilities

Role overview and focus areas

• Contribute to goal setting for your team to align with organizational goals.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
• Manage and deliver against complex goals where strategy is not defined. Make trade-offs between short-term seller needs and longer-term strategic investment.
• Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover opportunities.

Relationship Management

• Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
• Monitor seller satisfaction survey results to investigate feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence

• Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience with Amazon.
• Identify, optimize, and scale improvements that benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

Leadership

• Manage a team of Account Managers (8-10 direct reports).
• Act as a thought leader in defining success criteria and understand business needs of sellers in a changing environment. Contribute to strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support to align programs and drive growth.
• Manage recruiting and hiring across the direct team and broader organization. Coach, mentor, and develop your team.

A day in the life

Responsibilities include: managing a team of Managers, prioritizing strategic initiatives, and providing escalation support as needed. Success will be measured by the performance of internal teams on input metrics and impact of vendors on the customer experience. Lead end-to-end goal setting aligned with organizational goals, build relationships with stakeholders, and act as a thought leader in defining success criteria for Selling Partners.

Basic Qualifications

• Bachelor's degree
• Experience using analytical, account management, and productivity tools such as Oracle BI, Salesforce, Tableau, or similar
• Experience influencing internal and external stakeholders
• Experience analyzing data and best practices to assess performance drivers
• 5+ years of team management experience
• Excellent Japanese listening, speaking, reading, and writing skills, as well as business English proficiency

Preferred Qualifications

• Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
• 6+ years of hiring and retaining digital advertising teams experience
• Experience with annual brand and media planning

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: USA, GA, Virtual Location - Georgia

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.