Maitre Season 2025 - Splendido, a Belmond Hotel

Belmond Management Limited; Pordenone; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel company in Pordenone, Italy is seeking a Maître d'hôtel for spring/summer 2025. The ideal candidate should have over 3 years of experience in luxury hotels, exceptional customer service skills, and be fluent in English and Italian. Responsibilities include running dining room operations and ensuring impeccable guest service. Monthly salary around €2,350, with benefits including accommodation and incentive programs.

Servizi

Monthly welfare incentives

Accommodation in staff housing

Bus ticket benefit

Complimentary stays at Belmond hotels

Competenze

• Minimum 3 years' experience in the same role in the luxury hotel industry.
• Fluent in English and Italian; a third language is desirable.
• Experience preferably at an international level in a fine dining restaurant required.

Mansioni

• Anticipate guests’ needs and handle guest complaints.
• Cooperate with the Restaurant Manager for staff development.
• Maintain a professional relationship with guests and colleagues.

Conoscenze

Effective communication

Emotional intelligence

Adaptability

Team collaboration

Result-driven mindset

Formazione

Minimum 3 years' experience in the luxury hotel industry

HACCP certification

Fluent in English and Italian

Professional knowledge of Italian cuisine

Descrizione del lavoro

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.

We are looking for a Maître d'hôtel for the next season (spring / summer 2025) to join the team at our restaurants.

The ideal candidate is passionate about hospitality and comfortable with challenges. He / She should have exceptional taste and exemplary customer service skills.

The Maître runs the dining room operations. As well as managing the work of the front of the house brigade, he / she is also responsible for customer relations and for ensuring that customers receive impeccable service at all times.

He / She reports to the Restaurant Manager.

Responsibilities

1. Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards.
2. Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standards and procedures.
3. Maintain a professional relationship with guests and colleagues.

Requirements

1. Effective communication, emotional intelligence, and adaptability.
2. Collaboration: be a role model for teamwork, and proactively go out of your way to help others.
3. Drive results: set clear goals and expectations and maximize resource allocation to achieve them.
4. Global perspective: treat one another with respect and inclusiveness regardless of position, level, or background.
5. Capable of advising on best selling prices and reviewing them regularly according to the Restaurant Manager’s instructions.

Other Requirements

1. Minimum 3 years’ experience in the same role in the luxury hotel industry.
2. Fluent in English and Italian; a third language is desirable.
3. Experience preferably at an international level in a fine dining restaurant required.
4. Professional knowledge of Italian cuisine and Italian & International wines.
5. HACCP certification.

Belmond and You

1. We offer a seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Maître.
2. Start date: April 2025; End date: November 2025, with the possibility of ongoing collaboration over subsequent seasons at Splendido and a defined career path.
3. Monthly gross salary around €2,350 based on seniority and skill level, with separate payslips for 13th, 14th month, and TFR.
4. Monthly welfare incentives based on quality goals + welcome bonus.
5. Accommodation in staff housing including breakfast.
6. Bus ticket benefit for the contract period; staff canteen available.
7. Discover the Belmond programme, offering team members complimentary stays at Belmond hotels, discounted rates for trains, cruises, safaris, and food & beverages.

About Belmond

1. Belmond has been a pioneer of luxury travel since 1976, with a portfolio spanning 24 countries and 46 properties. Our brand is rooted in heritage, craftsmanship, and authentic service, embracing history and future growth.
2. Belmond is part of LVMH, the world’s leading luxury group.
3. We are an equal opportunities employer committed to diversity and inclusion.