Maitre Season 2025 - Splendido, a Belmond Hotel

Belmond; Genova; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel in Portofino seeks a dedicated Maître for the upcoming spring/summer season. The role involves managing dining operations and ensuring exceptional guest experiences in a luxury setting. Candidates should possess strong leadership abilities and a passion for hospitality, with a background in fine dining preferred.

Servizi

Seasonal Labour contract

Monthly gross salary around €2,350

Accommodation in staff house

Bus ticket benefit

Discovering Belmond programme

Competenze

• Minimum 3 years’ experience in luxury hotel as Maître.
• Fluent in English and Italian; third language is desirable.
• Experience in fine dining restaurants preferred.

Mansioni

• Manage dining room operations and oversee front of house brigade.
• Anticipate guests’ needs and handle complaints for personalized service.
• Collaborate with the Restaurant Manager for staff development.

Conoscenze

Effective communication

Emotional intelligence

Teamwork

Exceptional customer service

Knowledge of Italian cuisine

Formazione

HACCP certification

Descrizione del lavoro

Description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.

We are looking for a Maître for the next season (spring/summer 2025) to join our restaurant team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/She should have exceptional taste and exemplary customer service skills.

The Maître manages dining room operations, oversees the front of house brigade, and is responsible for customer relations and ensuring impeccable service at all times. He/She reports to the Restaurant Manager.

Main Duties & Responsibilities

1. Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards.
2. Collaborate with the Restaurant Manager for staff development; manage staff in daily operations according to our standards and procedures.
3. Maintain professional relationships with guests and colleagues.

Requirements

• Effective communication, emotional intelligence, and adaptability.
• Teamwork: be a role model and proactively assist others.
• Drive results: set clear goals and optimize resources.
• Global perspective: treat everyone with respect and inclusiveness.
• Ability to advise on pricing and review strategies as instructed by the Restaurant Manager.

Other Requirements

• Minimum 3 years’ experience in the same role within the luxury hotel industry.
• Fluent in English and Italian; a third language is desirable.
• Experience at an international level in fine dining restaurants preferred.
• Exceptional customer service skills.
• Knowledge of Italian cuisine and Italian & international wines.
• HACCP certification.

Benefits

Belmond and you:

• Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Maître.
• Start: April 2025; End: November 2025, with potential for continued collaboration.
• Monthly gross salary around €2,350, with additional payslips for 13th, 14th month, and TFR.
• Monthly welfare incentives based on quality goals + welcome bonus.
• Accommodation in staff house including breakfast.
• Bus ticket benefit during the contract period; staff canteen.
• Discovering Belmond programme: complimentary stays, discounted rates, and food & beverage discounts.

About Belmond

• Belmond has pioneered luxury travel since 1976, with 46 properties across 24 countries. Its brand is built on heritage, craftsmanship, and authentic service, embracing history while looking forward.
• Part of LVMH, the world’s leading luxury group.
• An equal opportunities employer committed to diversity and inclusion.