M365 Unified Communication Specialist - Hitachi Energy Core and Collaboration

Description

Mission Statement:

In Core & Collaboration, we provide our business and ensure the delivery of Microsoft collaboration services to deliver a top of the class experience across the Microsoft 365 services. In Core & Collaboration we collaborate across all the other IT Functions and in a multi-stakeholder partnership to ensure the demand assessment, the service roadmap and continuous enhancement are met. Major Core & collaboration online services in scope are, but not limited to, Microsoft Teams, SharePoint & OneDrive, Outlook, PowerApps & PowerAutomate, Microsoft Teams telephony, meeting rooms and conferencing including the overall voice & video capabilities. In collaboration with other departments, the job holder will review observations mainly from the security, network, end-user computing and digital adoption teams.

Your Responsibilities:

1. Service operation and evolution: The Unified Communications (UC) specialist engineer will work in Core & Collaboration MS Teams services and supports the operation, monitoring and setup for all voice and video services related to MS Teams telephony, collaboration systems, video conferencing & meeting room devices with the goal of improving the end user experience (UX) and productivity. The Unified Communications (UC) specialist requires network infrastructure knowledge and understanding of supporting a globally managed service deployed on a large scale.
2. Stakeholder Coordination: Builds relationships with business teams within the organization to support and assess the business needs.
3. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

1. Bachelor’s/ Master’s degree in information technology or related field.
2. 2-3 years’ experience in information technology.
3. Working knowledge of Microsoft 365 especially in the following areas: Microsoft Teams voice and video services, Meeting Room devices and MS Teams Telephony deployment and setup.
4. Microsoft 365 Certified: Teams Voice Engineer Expert(MS-721) or equivalent Collaboration Communications Systems Engineer.
5. A plus is the good/experienced skills about SharePoint & SharePoint online architecture & infrastructure.
6. Proficiency in both spoken & written English language is required.