Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Genova; Remoto; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Flexible schedule

Career development

Travel-related perks

Collaborative team training

Descrizione del lavoro

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to plan and manage exceptional trips from home. The role emphasizes personalized service and seamless coordination for clients before, during, and after travel.

Collaborate with clients to tailor leisure itineraries, manage bookings, and ensure essential travel details and documentation are communicated clearly. Uphold a commitment to excellence and flawless execution in every interaction.

Competenze

• Excellent written and verbal communication.
• Strong client relationship management.
• Proven ability to work autonomously in a remote environment.
• Highly organized with attention to detail.
• Proficient with booking platforms and online communication tools.

Mansioni

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings for accuracy and follow up on client satisfaction.
• Resolve client questions or concerns with a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Conoscenze

Communication

Interpersonal skills

Remote work

Organizational skills

Digital tools

Travel industry knowledge

Descrizione del lavoro

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.