Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Bologna; Remoto; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to plan and manage exceptional travel experiences for clients. This fully remote role emphasizes personalized service, attention to detail, and seamless coordination before, during, and after trips.

You’ll work from home, communicating across channels to ensure high-quality experiences, reserve leisure and luxury travel, and keep clients informed of documentation requirements and agency guidelines.

Competenze

• Excellent communication and interpersonal skills.
• Customer service experience in travel or hospitality.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Familiar with digital tools and booking platforms.
• Passion for travel and creating positive client experiences.

Mansioni

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itineraries, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Conoscenze

Communication skills

Customer service experience

Independent remote work

Organization

Tech readiness

Passion for travel

Strumenti

Booking platforms

Communication software

CRM systems

Descrizione del lavoro

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.