Luxury Suite Butler: Personal Guest Experience Lead

Celebrity Cruises; Roma; On-site; EUR 32,000 - 52,000; Full time

Job summary

Celebrity Cruises is seeking a Butler for the Retreat program to own the guests' in-suite experience and ensure flawless delivery of amenities to the highest level of expectation.

The Butler will act as the liaison between the guest and all Hotel and Marine Departments, proactively anticipating needs and maintaining the look and feel of each assigned suite with exceptional hospitality and organizational skills.

Qualifications

• Minimum of two years guest-facing service in luxury environment.
• Ability to speak English clearly, distinctly and cordially with guests.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence with resourceful thinking and conflict resolution, beverage knowledge.
• Ability to read and write English to understand and interpret written procedures.

Responsibilities

• Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges
• Retreat guest's personal point of contact and advocate for seamless inter-departmental communication and delivery
• Taste-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest
• Collaborating with all other Retreat areas to share information and guest's personal preferences to enhance overall Retreat experience in all venues

Skills

English fluency

Hospitality service

Communication skills

Attention to detail

Conflict resolution

Job description

Celebrity Cruises is seeking a Butler for the Retreat program to own the guests' in-suite experience and ensure flawless delivery of amenities to the highest level of expectation.

The Butler will act as the liaison between the guest and all Hotel and Marine Departments, proactively anticipating needs and maintaining the look and feel of each assigned suite with exceptional hospitality and organizational skills.