Luxury Store Manager, Client Experience Lead

Prada Group; Cortina d'Ampezzo; On-site; EUR 60,000 - 70,000; Full time

Job summary

Prada Group in Cortina d'Ampezzo, Italy, seeks a Store Manager to own the business, lead the sales floor, and guarantee an extraordinary client experience. You will drive performance, coach the team, and ensure growth while upholding brand standards.

Responsibilities include developing business plans, meeting KPIs, and expanding omnichannel initiatives to elevate customer loyalty and local market leadership.

Qualifications

• Experience leading a store team in luxury retail.
• Strong customer service mindset and brand representation.
• Fluent English; other languages desirable.
• Passion for luxury fashion, art and design.

Responsibilities

• Drive and maximize sales performances.
• Propose and develop business plans.
• Lead and coach store team; manage succession and growth.
• Represent the company on the local market; attract footfall and build loyalty.
• Foster Omni Channel development through the team.
• Meet the store operating budget and control expenses.
• Develop client relationships and ensure exceptional service.

Skills

Leadership

Team management

Customer service

Clienteling

Communication

Fluent English

Education

Business/Retail Management degree or equivalent

Job description

Prada Group in Cortina d'Ampezzo, Italy, seeks a Store Manager to own the business, lead the sales floor, and guarantee an extraordinary client experience. You will drive performance, coach the team, and ensure growth while upholding brand standards.

Responsibilities include developing business plans, meeting KPIs, and expanding omnichannel initiatives to elevate customer loyalty and local market leadership.