LPN, Customer Service Center

Nascentia Health; Syracuse; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading healthcare provider in Syracuse, Italy, is seeking a Licensed Practical Nurse (LPN) to assess documents and enter detailed information into client charts. Responsibilities include maintaining quality assurance in home care planning and providing exceptional customer service. Candidates must be graduates of an accredited nursing program with current NY state registration. Competitive salary and benefits offered, including tuition reimbursement and an on-site gym.

Servizi

401(k) with generous employer match

On-site gym (free for all employees)

Tuition reimbursement for BSN after 6 months

Exceptional work/life balance

Partially funded HSA

Employee recognition platform

Paid time off and holidays

Short/long term disability

Employee assistance program (EAP)

Competenze

• Current New York State Licensed Practical Nurse registration is required.
• Ability to prioritize multiple tasks effectively.
• Experience in healthcare settings is advantageous.

Mansioni

• Document necessary information in client's electronic medical record.
• Answer inquiries from clients, families, and agencies.
• Participate in quality improvement activities.

Conoscenze

Excellent computer skills

Verbal communication skills

Written communication skills

Organizational skills

Excellent customer service

Effective communication in English

Formazione

Graduation from an accredited licensed practical nursing program

Descrizione del lavoro

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The CSC LPN is responsible for assessing documents from hospitals, physician’s offices and facilities and entering complete and accurate information in the client’s charts. The CSC LPN works closely with the CSC RN and CSC RN Team leader.

Performance Responsibilities and Standards

Promote continuity of care for referred clients:

• Document all necessary information provided by the referral source into the client’s electronic medical record
• Answer inquiry calls from clients, families, physician offices, community agencies and insurance companies
• Update referral information as appropriate
• Perform coding review with proper training

Promote quality assurance as it relates to home care planning:

• Participate in quality improvement activities related to home care planning and coordination
• Adhere to quality standards including the confidentiality of client information

Other expectations:

• Promote positive relationships among referral sources, patients and families
• Identify problems and report to CSC RN or CSC RN Team Leader
• Attending meetings and conferences as required
• Perform all other duties as assigned

Requirements

• Graduate of an accredited licensed practical nursing program with current New York State Licensed Practical Nurse registration
• Skills necessary include excellent computer, verbal, and written communication skills
• Excellent organizational skills with the ability to prioritize multiple tasks
• Excellent customer service both internal and external customers
• Able to communicate effectively in English, both verbally and in writing

Physical Requirements

• Ability to sit or stand at a desk 90% of the day
• Visual/hearing ability sufficient to comprehend written or verbal communication
• Ability to express self verbally and in writing
• Ability to use telephone and communicate over the phone
• Frequently uses a laptop computer to enter orders and obtain product information
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Competitive Salary - This position is an H07 non-exempt position with a min-max rate of: $19.57- $29.35/hour

• 401 with generous Employer match
• On-Site Gym (free for all employees)
• Tuition Reimbursement for BSN after 6 months of employment
• Exceptional work/life balance - no rotating shifts
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen