Lounge Consultant Russian Speaker (on-site Milano)

Global Blue; Monza; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading tax refund company in Italy is seeking a Customer Experience Ambassador to provide exceptional service and facilitate refunds for international travelers. The ideal candidate should be fluent in English and Russian, have experience in retail or service, and possess strong interpersonal skills. This role is perfect for university students looking to gain experience in a multicultural environment while pursuing studies.

Competenze

• Experience in cash handling and direct customer contact.
• Service-oriented with a passion for engaging globe shoppers.
• Willingness to work shifts.

Mansioni

• Provide consistent and exceptional customer service.
• Process refunds of Global Blue Tax Free Cheques accurately.
• Identify customer needs and promote services effectively.

Conoscenze

Fluent in English

Fluent in Russian

Excellent interpersonal skills

Service-oriented

Problem-solving skills

Formazione

Experience in retail or service industry

Strumenti

MS Office

Descrizione del lavoro

Nature and aim of the position

As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, achieving exceptional standards of customer care excellence, and providing a unique and exclusive customer experience. He/she ensures consistent and outstanding customer service in line with the quality and excellence standards of Global Blue.

Additionally, he/she will refund (cash & non-cash) Global Blue Tax Free Cheques and assist travellers with customs clearance procedures.

This position is particularly suitable for university students with native-level proficiency in Russian who wish to gain valuable work experience in a multicultural environment while pursuing their academic studies.

Main duties and responsibilities:

1. Customer care: Provide consistent and exceptional customer service; go the "extra mile" to ensure excellent experience for VIP customers; warmly welcome guests and guide them to their seats; assist with explaining procedures, proactively answer questions, anticipate needs; mitigate conflicts to maximize customer satisfaction.
2. Commercial: Deliver quality service by identifying customer needs, building client relationships, and promoting services; approach globe shoppers to understand their interests, retain loyalty through personalized advice; creatively propose visits to GB Merchant stores; contribute to business development by identifying opportunities; achieve project goals and raise GB awareness; focus on results to meet merchant expectations and targets.
3. Refund: Process refunds of Global Blue Tax Free Cheques in compliance with country-specific rules and guidelines; execute refunds accurately and efficiently; handle money responsibly; support tourists by providing relevant information.

Reporting lines: Report to the Coordinator and Lounge Manager.

Background and education: Experience in retail or service industry; fluent in English (written & spoken); fluent in Russian; experience in cash handling and direct customer contact; excellent interpersonal and communication skills; service-oriented with a passion for engaging globe shoppers; problem-solving skills; willingness to work shifts.

Skills and competencies: Flexible, proactive, well-organized, able to work independently following guidelines; proficient in MS Office; dynamic, creative, and team-oriented.