Lounge Assistant

Global Blue; Soffiano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global service provider in Tuscany is seeking an ambassador to deliver exceptional customer service and assist in cash refunds. The ideal candidate will be fluent in English and another language, possessing strong interpersonal skills and experience in a service environment. Responsibilities include providing assistance to travelers, handling transactions, and enhancing customer experiences. This role demands a proactive individual who enjoys teamwork and client interaction.

Competenze

• Retail or service industry experience is essential.
• Fluency in English is mandatory, additional languages preferred.
• Experience in cash handling is required.

Mansioni

• Provide exceptional customer service and care.
• Handle refunds in compliance with guidelines.
• Engage and assist travellers proactively.

Conoscenze

Customer service excellence

Problem-solving

Interpersonal skills

Communication skills

Proactivity

Organizational skills

Formazione

University graduate preferred

Strumenti

MS Office

Descrizione del lavoro

As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, reaching exceptional standards of customer care excellence taking care of travellers throughout unique and exclusive customer experience. He / she provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue.

In addition he / she will also refund (cash & non cash) Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.

Main duties and responsibilities

Customer care

• Provide consistent and exceptional standard of customer service;
• Go the “extra mile” to guarantee excellent customer experience to VIP customers;
• Provide a warm welcome to the guests and lead them to the their seats;
• Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
• Mitigate conflicts with the travellers, contributing to the best customer satisfaction.

Commercial

• Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services;
• Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
• Be creative in proposing the visit to the GB Merchant’s stores;
• Contribute to the development of our business by identifying opportunities and being proactive;
• Achieve Business Project goals while raising GB awareness;
• Focus on results to fulfil Merchant’s expectations and pursue targets.

Refund

• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
• Perform the refund in the most correct and satisfactory way (quick and precisely)
• Money handling and cash responsibility;
• Support the tourist providing relative information.

Reporting and collaboration

• Line Manager
• Partner Relationships & Marketing Manager
• Merchants
• Key Account Manager
• Business Support

Background and Education

• Retail or service industry experience;
• Fluent in English (written & spoken) is a must;
• Fluent in Russian/Chinese/Arabic (written & spoken);
• Experience in cash handling;
• Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers;
• Ability to communicate and inspire;
• Great customer service skills, problem solving and business sense;
• Willing to work on shift;
• University graduate preferred.

Specific skills and competencies

• Flexible and proactive;
• Good organizational skills and independent working after given guidelines;
• Good knowledge of MS Office products;
• Dynamic, creative and keen to participate and enjoy team work.