Local Support Specialist (Italy)

RateHawk; Italia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading travel-tech company as a Local Support Specialist, where you'll assist B2B partners with bookings and inquiries in Italian and English. Enjoy remote work, growth opportunities, and a dynamic team culture while contributing to exceptional travel experiences.

Servizi

Corporate discounts on hotels and services

Learning and development opportunities

Dynamic team environment

Competenze

• Fluent in Italian and English; knowledge of additional languages is a plus.
• Experience in travel or related industries is preferred.
• Ability to manage multiple tasks and maintain professionalism under pressure.

Mansioni

• Provide support to B2B partners in Italian and English.
• Manage incoming tickets and follow up on escalations.
• Handle booking modifications with attention to detail.

Conoscenze

Language Skills

Proactive Mindset

Empathetic Communicator

Cool Under Pressure

Quick Learner

Descrizione del lavoro

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do :

• Help Our Partners : Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric : Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations : Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings : Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration : Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations : Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details : Accurately document all work and partner interactions in our CRM system.

What We're Looking For :

• Language Skills : Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
• Industry Experience : Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset : You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure : Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator : You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner : Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer :

• Remote Work : Work from the comfort of your home!
• Salary : base payment + monthly bonus.
• Dynamic Team : Be part of a young and energetic group of specialists.
• Growth Opportunities : Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development : We support your growth through seminars, trainings, and conferences.
• Perks : Take advantage of corporate discounts on hotels and other services.

The Process :

• Application and Assessment : You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR : A friendly chat with our HR team.
• One minute Internet Speed Test : Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager : Another friendly chat.
• Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!