Local It Support Specialist

Buscojobs; Emilia-Romagna; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading logistics company as a Local IT Support Specialist at their new automated warehouse in Mantua. You will ensure the efficient operation of IT systems, provide support, and work within a dynamic team dedicated to delivering innovative logistics solutions. With a strong focus on diversity and inclusion, this role offers the opportunity to grow in an inspiring environment.

Servizi

Accidental coverage (at & outside work)

Extra Medical insurance

5 extra days of paternity leave

Remote working enhancement for new parents

1 day off for volunteering activities

Free Tax return support

Social welfare consulting discounts

Travel discounts

Access to fitness centers

Digital coaching for language training

Competenze

• 2 – 5 years of experience in IT support.
• Experience in automated fulfillment operations preferred.
• Proven track record of hardware/software installation.
• Knowledge of strict SLAs and deadline management.

Mansioni

• Monitor IT infrastructure health of the warehouse.
• Provide first and second level support on IT systems.
• Install and configure local hardware and software.
• Support Microsoft 365 applications and systems.

Conoscenze

2nd level IT support

Windows 11 Desktop

Helpdesk support

Data analysis

Descrizione del lavoro

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Local IT Support Specialist.

Your Role

The Local IT Support Specialist works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. Working as part of the IT National team, the IT Expert will ensure the proper functioning of hardware, software and Internet connections related to the site, by running help desk activities and monitoring/managing ticketing tools.

Your Responsibilities

• Monitor the health of IT infrastructure of the warehouse
• First and Second level support on IT Systems, both onsite and remotely
• Manage, administer, and support the server and network infrastructure
• Install and configure local hardware like radio-frequency scanners, label printers, PCs, laser printers
• Deploy and support KN and other business-related software applications to KN employees
• Assist users in providing resolution to different IT related issues
• Support Microsoft 365 applications and systems
• Provide documentation of existing IT and future systems
• Cooperate on security of local IT network
• Complete all tasks assigned by the National IT Manager
• Support a 24x7 working environment
• On-call duties (as required by business needs)
• Support VOIP and other telephony systems

Your Skills and Experiences

• 2 – 5 years’ experience of 2nd level IT support, preferably on-site in a hardware-rich environment
• 0 – 2 years’ experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
• Proven track record of successful completion of projects related to hardware/software installations and maintenance
• Knowledge and understanding of Windows 11 Desktop and Helpdesk support
• Experience with metric oriented and data analysis-based work environments characterized by the respect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems

Good Reasons to Join

Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us! We take care about our people. We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future.

WHAT WE OFFER

Our benefits are centered around you and your family, our offer is constantly improving:

• Accidental coverage (at & outside work)
• Extra Medical insurance
• 5 extra days of paternity leave
• Remote working enhancement for new parents
• 1 day off for volunteering activities
• Free Tax return support (730)
• Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services
• Special discount on travels with Interline Turismo
• Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers
• Online workout (e.g. yoga, mindfulness, cardio) + nutritionist
• Speexx, your digital coaching platform for language training, for you and someone of your choice
• Lots of engagement activities to keep you inspired!