Liquor Store Associate

Southeastern Grocers; Napoli; In loco; USD 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Liquor Store Associate to enhance customer loyalty through exceptional service. In this role, you'll ensure compliance with age regulations, assist customers with product suggestions, and maintain operational excellence by managing inventory and equipment. This position offers the chance to work in a fast-paced retail environment where you can make a real impact on customer experiences. If you thrive in dynamic settings and are passionate about providing top-notch service, this opportunity is perfect for you.

Competenze

• Must be at least 21 years of age and have TIPS Training.
• 0-3 years of relevant experience required.

Mansioni

• Ensure compliance by checking IDs and denying sales to underage customers.
• Provide excellent customer service and maintain a friendly atmosphere.

Conoscenze

Customer service skills

Basic computer skills

Ability to read and understand English

TIPS Training

Formazione

High School / GED

High School / GED Diploma

Strumenti

Cashiering equipment

General office equipment

Material handling equipment

Descrizione del lavoro

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Liquor Store Associate

Job Purpose

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities

Percent Of Responsibilities

1. Compliance (50%)
   • Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
   • Deny sale of alcohol or tobacco to underage or intoxicated customers.
2. Customer Excellence (25%)
   • Provides continuous attention to customers' needs.
   • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
   • Offers product suggestions to customers when appropriate.
3. Operational Excellence (25%)
   • Stocks and rotates department products to ensure freshness and date control.
   • Restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost.
   • Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
   • Keeps work area clean, orderly, and free from safety hazards; reports faulty equipment and hazards to management.

Disclaimer
Performs other job-related duties as assigned.

Qualifications

Required Education

High School / GED

Preferred Education

High School / GED Diploma

Language Requirements

English, English and Spanish

Relevant Experience

0 - 3 yrs minimum, No Supervisory Experience

Knowledge, Skills & Abilities Required

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Environmental Factors

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts. Preferred Equipment: baler/compactor, box cutter. Personal Protective Equipment: Goggles, Gloves, Back Brace. Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.

Travel Percent & Overnight

None

Shift(s)

Addendum

Required Certifications & Trainings:

Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.