Life Cycle Consultant

Kardex; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milano seeks a Sales Representative responsible for selling products and services primarily through phone and emails. With a technical background and customer-oriented mindset, the ideal candidate will handle customer interactions and adhere to a structured sales process. A bachelor's degree and 2 years of relevant experience are required, along with proficiency in English.

Competenze

• Minimum 2 years in customer service or technical sales.
• Basic marketing skills for industrial B2B sales.
• Confidence in handling customer inquiries about sales offers.

Mansioni

• Sell modification of service contract coverage.
• Project a professional company image through phone interaction and customer visits.
• Follow the sales process, including recontacting customers via CRM.
• Prepare lessons-learned meetings and report insights.

Conoscenze

Customer-oriented mindset

Effective communication skills

Methodical approach

Good time management

Team player attitude

Formazione

Technical bachelor’s degree or equivalent experience

Business school degree or similar experience

SPIN Selling certification

Miller Heiman PSS certification

Trusted Advisor Level 3 certification

Strumenti

Microsoft Office

Internal software

Descrizione del lavoro

Responsible for selling products / services primarily through phone and emails to achieve predetermined sales quota.

Your tasks

Main Accountabilities

• Sell modification of service contract coverage
• Sell technical upgrade
• Project a professional company image through phone interaction and customer visits
• Make quotations for upgrade of service coverage, technical upgrades, parts-kits, and moves (with complete info from PM)
• Follow the sales process, including recontacting customers via CRM
• Provide weekly reports of activities
• Visit customers to present service products, contracts, and upgrade solutions
• Prepare lessons-learned meetings and report insights, especially regarding customer needs and feedback for product development and customer satisfaction improvement

Your profile

Training / Education

• Technical bachelor’s degree or equivalent experience
• Business school degree or similar experience
• Certifications: SPIN Selling, Miller Heiman PSS, Trusted Advisor Level 3

Professional Experience

• Minimum 2 years in customer service or technical sales
• Basic marketing skills for industrial B2B sales
• Confidence in handling customer inquiries about sales offers

Leadership / Other

• Methodical approach
• Good time management
• Effective communication skills
• Team player attitude

Tools : Microsoft Office and internal software

Additional Requirements

• Customer-oriented mindset
• Mechanical background
• Willingness to travel
• Valid car license
• English proficiency at CEFR B2 (upper intermediate)