Licensed Practical Nurse, Health Plan Support

Nascentia Health; Veneto; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading healthcare provider is seeking a Licensed Practical Nurse for a remote role supporting care management. Responsibilities include triaging calls, coordinating preventative care with health plan members, and documenting in the EMR. Candidates must have a current NY license and a minimum of two years of clinical experience. This position offers a salary of $21.36 - $26.70/hour and various benefits including 401K and tuition reimbursement.

Servizi

401K

Gym

Tuition reimbursement

PTO

Disability

Competenze

• Minimum of two years clinical experience and/or experience in outreach or related fields.
• Proficient computer and typing skills.
• High customer service standards.

Mansioni

• Respond to incoming calls and assist members and providers.
• Contact health plan members for preventative care coordination.
• Document all communication in EMR.

Conoscenze

Clinical experience

Communication skills

Customer service

Typing skills

Formazione

Licensed Practical Nurse with current NY Licensure

Strumenti

Microsoft Office

EMR systems

Zoom

Microsoft Teams

Descrizione del lavoro

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Licensed Practical Nurse, Health Plan Support

The Licensed Practical Nurse, Health Plan Support is integral to the Care Management team, responsible for triaging calls requiring urgent follow-up, educating, coordinating, and tracking preventative care with health plan members. This position is fully remote, with periodic travel to the office closest to your geographic location.

Performance Responsibilities and Standards

• Respond to incoming calls to the Care Manager aiming for one-call resolution or same-day resolution.
• Assist and consult with members and providers over the phone.
• Gather necessary information for escalation to Care Manager or supervisor if needed.
• Contact health plan members requiring preventative care, including immunizations and health screenings, providing clinical guidance, education, and support in conjunction with Care Managers.
• Review reports and member records to identify those needing annual wellness visits or preventative health care.
• Schedule and coordinate preventative health care with providers within required time frames.
• Coordinate transportation for wellness or preventative health appointments.
• Document all communication in the health plan's electronic medical record (EMR).
• Update member records in EMR by uploading relevant health maintenance documents.
• Collaborate with the Care Management Team if preventative care coordination is unsuccessful.
• Demonstrate compassion, collaboration, communication, and sound member-care judgment.
• Maintain compliance with quality assurance standards and support members to ensure they feel heard, respected, and involved in their care.
• Manage multiple management systems simultaneously.
• Perform other duties as assigned to support care management.

This is a remote position; however, the LPN must reside within Upstate New York.

Qualifications

• Licensed Practical Nurse with current NY Licensure and residing in NYS.
• Minimum of two years clinical experience and/or experience in Outreach, Managed Care, Case Management, or related fields.
• Working knowledge of Microsoft Office applications such as Excel and Word.
• Familiarity with EMR systems like Mediture/TruChart, HealtheConnections, and communication tools like Zoom and Microsoft Teams.

Requirements

• Proficient computer and typing skills.
• Excellent verbal and written communication skills.
• Effective interpersonal skills to interact with patients, team members, and physicians.
• Ability to work independently with attention to detail and judgment.
• High customer service standards.
• Ability to learn and utilize department-specific software.
• Flexible schedule and team-oriented work approach.

Physical Requirements

• Ability to sit or stand at a desk for 90% of the day.
• Sufficient visual/hearing ability to comprehend communication.
• Ability to communicate verbally and in writing.
• Use of telephone and laptop for communication and data entry.
• Bloodborne Pathogens Exposure Category III.

Salary: $21.36 - $26.70/hour (H07 non-exempt) with benefits including 401K, gym, tuition reimbursement, work/life balance, HSA, recognition platform, PTO, holidays, sick leave, disability, EAP, and more.

About Nascentia Health

Nascentia Health leads in home, post-acute, and community health care, focusing on holistic, patient-centered services in the comfort of patients' homes. We are committed to providing innovative, comprehensive care that improves outcomes and avoids unnecessary hospital visits.

Our employees are our greatest asset, dedicated to our mission of being the premier home and community-based care provider. We foster a positive, supportive work environment where staff can thrive and take pride in their contributions.

Nascentia Health is an Equal Opportunity Employer (EOE). Employment is contingent upon a negative pre-hire drug screen.