Learning Consultant - Workday Success Plans

Workday; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading software company in Milan is seeking a Learning Consultant to support customers with their Workday Success Plans. You will provide implementation and consulting services, ensuring effective adoption of Workday solutions. Ideal candidates have 3+ years of IT implementation experience and are capable communicators. This full-time role offers a flexible work environment, balancing remote work and in-office collaboration.

Servizi

Flexible work environment

Collaborative culture

Professional development opportunities

Mansioni

• Conduct research to understand customer questions and Workday concepts.
• Deliver small-scope consulting in response to customer requests.
• Tackle product configuration issues to meet customer requirements.
• Create and deliver customer presentations on Workday features.

Conoscenze

IT implementation experience

Learning systems knowledge (PeopleSoft, SAP, Oracle)

Software consulting experience

Strong critical thinking

Excellent verbal and written communication skills

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Workday Certification

Office Hours consulting

Descrizione del lavoro

Overview

Learning Consultant - Workday Success Plans. Join to apply for the Learning Consultant - Workday Success Plans role at Workday.

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Your work days are brighter here. At Workday, we value putting people first and a culture that supports happiness, development, and contribution. We strive for a healthy employee-centric, collaborative culture that looks after people, communities, and the planet while remaining profitable.

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About The Team: The Workday Success Plans Team focuses on customers and their post Go-Live journey, creating programs to help them derive business value from Workday applications. The team delivers a range of programs and services from feature demonstrations to full feature deployments.

About The Role: You will enjoy learning in a fast-paced environment and have an appetite for variety and challenging business problems. As a Workday expert, you will demonstrate the value of Workday solutions, assist with how-to questions, troubleshoot, guide through configuration, and provide feature demonstrations. You will share knowledge, identify key considerations, and highlight standard methodologies to help customers adopt Workday features.

Primary responsibilities include delivering services to Workday Success Plans customers and supporting customer adoption and value realization.

Responsibilities

• Conducting research to understand customer questions and related Workday concepts.
• Delivering small-scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
• Troubleshooting product configuration to resolve or optimize for customer requirements.
• Clearly and effectively communicating responses and value to customers.
• Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
• Providing one-on-one consulting guidance to accelerate feature adoption (Feature Accelerator).
• Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Maintaining product expertise and Workday Certification(s) and staying familiar with Workday roadmap.
• Keeping up to date with industry practices and engaging with customers on those topics.
• Helping drive the creation of new programs to drive customer feature adoption.

In addition to delivering Workday Success Plans services, team members may also deliver other advisory services, such as:

• Office Hours for appointment-based consulting with guidance and product expertise
• Configuration and business requirements reviews with identified optimization opportunities
• One-on-one customer configuration designs
• Deployments including full deployment of Workday features
• Ability to travel up to 20%

Qualifications

Basic Qualifications:

• 3+ years of IT implementation experience
• 3+ years of experience with Learning systems (e.g., PeopleSoft, SAP, Oracle, JD Edwards)
• 2+ years of software consulting experience

Additional Qualifications:

• Workday Certification, or ability to certify in at least one: Learning, Recruiting, and Talent
• Ability to understand Workday concepts as new features are released
• Ability to distill complex concepts into understandable presentations
• Ability to multitask across multiple engagements
• Strong critical thinking to address complex issues and influence decisions
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent experience; advanced degree preferred
• Additional languages: French, German, Italian, or Spanish

We will ensure reasonable accommodations for applicants with disabilities during the application or interview process. Please contact us to request accommodation.

Flexible Work

With Flex Work, we combine in-person time and remote work. You’ll spend at least 50% of your time each quarter in the office or in the field with customers, prospects, and partners (depending on role). Remote roles offer opportunities to come together in offices for important moments.

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Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industries: Software Development

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