Learning And Development Specialist

MVRK; Brescia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player in hospitality is seeking a dedicated Learning & Development Specialist to enhance training programs and elevate guest experiences. This pivotal role involves delivering engaging training, designing innovative learning materials, and coaching teams across Italy and Croatia. If you're passionate about talent development and thrive in a multicultural environment, this opportunity offers professional growth and the chance to make a tangible impact in a dynamic, people-focused business.

Servizi

Professional Development Opportunities

Dynamic Multicultural Team

Travel Opportunities

Competenze

• Hands-on experience in learning & development, especially in hospitality.
• Ability to deliver engaging training sessions to diverse teams.

Mansioni

• Facilitate interactive training sessions for staff across locations.
• Develop and refine training materials to enhance learning.

Conoscenze

Training & Development

Communication Skills

Coaching

Multilingual

Adaptability

Formazione

Degree in Hospitality or Education

Strumenti

E-learning Platforms

Video Editing Software

Descrizione del lavoro

The Story of Unforgettable Hospitality and the Drive for Excellence

Imagine a world where exceptional service creates lasting memories for guests, and where empowered teams drive extraordinary success. This is the ongoing story of our partner, a renowned leader in the leisure and hospitality sector, celebrated for crafting unforgettable experiences for thousands of guests across Europe. As they embark on an exciting phase of growth and development in the vibrant regions of Italy & Croatia, they are seeking a dedicated Learning & Development Specialist to become a key contributor to their continued success.

A Pivotal Role in Talent Development

As an L&D Specialist, you will play a pivotal role in shaping and delivering impactful training programs that directly enhance service quality and elevate the guest experience. By supporting teams across multiple locations, you will be instrumental in building capability at scale and fostering a culture of continuous improvement within a thriving, people-driven business.

Key Responsibilities:

• Deliver Engaging Training: Facilitate interactive, on-site training sessions for seasonal and permanent staff, ensuring operational excellence in guest service, safety, and hospitality best practices.
• Design & Improve Learning Materials: Develop and refine training content, including technical guides, e-learning modules, and video tutorials, ensuring knowledge is accessible and engaging.
• Coach & Support Teams: Act as a mentor to managers and frontline staff, equipping them with the skills and mindset needed to create exceptional guest experiences.
• Ensure Consistency & Compliance: Standardize training delivery across Italy & Croatia, maintaining alignment with corporate standards while adapting to regional needs.
• Evaluate & Optimize: Track training effectiveness, gather feedback, and continuously enhance learning programs to maximize impact.

Who We Are Looking For

This role is well-suited for a hands-on, people-focused L&D professional with experience in developing talent and ideally, a background in hospitality, tourism, or operational training.

• Experienced Trainer: Proven background in learning & development, training, or operational coaching, ideally within the hospitality, tourism, or service industries.
• Engaging Communicator: Capable of delivering dynamic, high-energy training sessions and inspiring teams at all levels.
• Innovative & Adaptable: Passionate about creating relevant learning solutions in a fast-paced, guest-focused environment.
• Multilingual & Culturally Aware: Fluent in Italian and English (Croatian or French are a plus), with a natural ability to connect with diverse teams.
• Willing to Travel: Comfortable with regular travel across Italy & Croatia to ensure the effective delivery of training programmes.

Why Join This Story?

• Make a Tangible Impact: Play a crucial role in enhancing training & development for a company dedicated to delivering world-class guest experiences.
• Experience Professional Growth: Be part of a rapidly expanding business, offering exciting opportunities for career development and progression.
• Thrive in an International Environment: Work within a dynamic, multicultural team, collaborating with stakeholders across multiple locations.

Your Next Step:

If you are a passionate L&D professional eager to contribute to the growth and success of a leading hospitality group, we encourage you to take the next step.

Reach out directly or apply now to begin your journey with us!