Learning and Development Manager

TN Italy; Napoli; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Learning and Development Manager to lead the pre-opening of a luxurious resort. This role involves delivering comprehensive training programs and ensuring all team members are equipped for success. With a focus on service improvement and employee development, you will collaborate with various stakeholders to create a culture of continuous learning. This is a unique opportunity to shape the training landscape of a prestigious establishment and contribute to its operational excellence. If you have a passion for hospitality and a knack for developing talent, this position is perfect for you.

Servizi

Medical Insurance

Dental Insurance

Vision Insurance

401K with employer matching

Immediate time off plans

Discounted hotel stays

Wellbeing initiatives

Employee meals

Tuition reimbursement

Competenze

• Two to three years managerial experience in luxury hospitality.
• Experience in adult education and managing diverse cultures.

Mansioni

• Responsible for all pre-opening training needs and milestones.
• Coordinate training schedules and support onboarding for new leaders.

Conoscenze

Management Skills

Interpersonal Skills

Excel Expertise

Organizational Skills

Communication Skills

Formazione

Four-year college/university degree

Strumenti

HR Systems

Descrizione del lavoro

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Learning and Development Manager, Naples

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Client:

Four Seasons Hotels and Resorts

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

46d6e638b89d

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. The resort includes residents-only facilities and amenities, a luxury spa, a state-of-the-art well-being/fitness center, diverse fine dining outlets, outdoor pursuits including a tennis center, an 18-hole golf course, bowling, movie theater experiences, and an exclusive private club.

About the role:

The Learning & Development Manager will play a key role in the pre-opening of the Naples Beach Club, a Four Seasons Resort. Responsibilities include delivering workplace learning, service improvement programs, and initiatives for long-term business success, as well as acting as project manager to ensure all pre-opening training needs are met.

What you will do:

• Be part of the pre-opening team and responsible for all pre-opening training needs and milestones.
• Act as liaison with third-party vendors and property champions on systems training and execution.
• Organize training schedules for all property departments.
• Work with department leads to ensure training materials are current and reflect local operations.
• Coordinate all internal and external training sessions.
• Support onboarding for new leaders and facilitate management training programs.
• Manage the pre-opening training budget and ensure timely opening.
• Partner with regional and global stakeholders for a successful opening.
• Identify and implement learning and performance improvement strategies aligned with the hotel’s strategic goals.
• Manage onboarding processes, including Embark and New Leader Orientation programs.
• Ensure new employees successfully complete their 90-day probationary period.
• Coordinate and facilitate core programs like Service Foundations, Leadership Introduction, GROW, FS Leader, and compliance requirements.
• Support the development of designated trainers and Managers in Training, ensuring standards are maintained.
• Manage Standards Training programs and ensure manuals are up-to-date.
• Partner with management to identify performance gaps and develop improvement plans.
• Lead property-wide change initiatives and large-scale projects related to growth and learning.
• Manage the learning budget and conduct annual Learning Needs Analysis.
• Organize programs facilitated by internal and external trainers and market learning initiatives.
• Maintain training calendars and communicate learning activities effectively.
• Support individual development plans and promote a continuous learning culture.
• Occasional travel for training, events, and conferences.
• Flexible working hours during pre-opening based on operational needs.

What you will bring:

• Four-year college/university degree or equivalent experience.
• Two to three years managerial experience in luxury hospitality, preferably with Four Seasons.
• Experience in luxury hotel operations.
• Expertise in Excel, including formulas for tracking and analysis.
• Highly organized with strong attention to detail.
• Excellent interpersonal skills and self-management abilities.
• Creative, flexible thinking and effective communication skills in English.
• Experience in adult education, managing diverse cultures, and HR systems.
• Understanding of budgeting, financial management, and needs assessment methodologies.

What we are offering you:

• Competitive salary and market-leading benefits including Medical, Dental, Vision, and 401K with employer matching starting at 30 days.
• Immediate time off plans, inclusive work environment, and discounted hotel stays worldwide.
• Wellbeing initiatives, diversity promotion, employee meals, and tuition reimbursement.

Learn more about working at Four Seasons and apply: Apply here

Four Seasons is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.