Lead Solution Engineer - Public Sector Italy

Salesforce, Inc.; Parma; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global CRM solutions provider is seeking a Lead Solution Engineer for the public sector in Italy. This role involves driving digital transformation initiatives for government organizations by effectively communicating the value of Salesforce solutions. Candidates should have presales experience and strong communication skills in both Italian and English. The position promotes collaboration with multidisciplinary teams and offers a flexible office environment.

Competenze

• Experience in presales roles for CRM, AI, or cloud solutions.
• Fluent in Italian; proficiency in English is mandatory.
• Strong listening and analytical skills.

Mansioni

• Communicate value of Salesforce solutions to public sector clients.
• Assess business requirements and propose solutions.
• Manage the entire solution cycle with cross-functional teams.

Conoscenze

Presales experience

Analytical skills

Communication skills

Customer-oriented mindset

Ability to explain complex concepts

Formazione

Degree in Engineering, Computer Science, or related fields

Descrizione del lavoro

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Lead Solution Engineer - Public Sector Italy page is loaded Lead Solution Engineer - Public Sector Italy Apply remote type Office - Flexible locations Italy - Milan time type Full time posted on Posted Yesterday job requisition id JR293943

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Solution Engineer (Presales) dedicated to the Italian Public Sector, you will play a pivotal role in driving the digital transformation of government organizations. You have a clear vision of how AI and agentic systems can redefine citizen services, streamlining processes and enhancing user experience through the synergy of technology and human expertise.

You will be responsible for effectively communicating the value of Salesforce solutions (especially Public Sector Solutions Cloud and Service Cloud) to public sector clients and prospects, translating the complex needs of Italian government entities into innovative and practical solutions. This role requires thought leadership, technical acumen, and the ability to build credibility and trusted relationships with stakeholders at all levels-from IT staff to executives and policy makers.

Your primary goal is to remove technical barriers throughout the sales cycle, demonstrating the business value Salesforce brings to public administrations and supporting the modernization and digitalization of public services.

Key Responsibilities

• Clearly and confidently articulate the value and benefits of Salesforce-as a company and as a platform-to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers.
• Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment.
• Manage the entire solution cycle, working closely with cross-functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal.
• Develop technical sales strategies and deliver tailored Salesforce demonstrations that reflect the unique processes of Italian public sector organizations.
• Demonstrate expertise in leveraging AI and cloud applications, showing how these technologies can automate processes, improve citizen services, and reduce bureaucracy.
• Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams.
• Gather feedback from public sector clients and collaborate with product development teams to continuously enhance our solutions.
• Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation.
• Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives.

Requirements & Skills

• Previous experience in presales roles (Solution Engineer / Presales) for CRM, AI, or cloud solutions, preferably in the public sector or regulated environments.
• Degree in Engineering, Computer Science, Economics, or related fields, or equivalent relevant experience evaluated on core role competencies.
• Strong listening, analytical, and business requirement translation skills.
• Excellent written and verbal communication skills, able to explain complex concepts to both technical and non-technical audiences.
• Customer-oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies.
• Ability to work effectively in multidisciplinary teams and dynamic environments, managing priorities and deadlines.
• Self-driven, adaptable, and proactive in managing your own professional growth.
• Fluent in Italian; proficiency in English is mandatory.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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