Lead Host/Hostess Needed

TN Italy; Roma; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen sucht einen Lead Host/Hostess, der die Verantwortung für die Begrüßung und Betreuung von Mitgliedern und Gästen übernimmt. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und sorgen dafür, dass jeder Gast sich willkommen fühlt. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Kommunikationsfähigkeiten und Ihr Problemlösungsvermögen einsetzen können. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem lebhaften Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung im Umgang mit hohen Telefonanrufvolumen.
• Fähigkeit zur Problemlösung und Konfliktbewältigung.

Mansioni

• Begrüßung und Unterstützung von Mitgliedern und Gästen.
• Bearbeitung von Restaurant- und Reservierungsanfragen.

Conoscenze

Erfahrung im Umgang mit Telefonleitungen

Problem-Lösungsfähigkeiten

Detailorientierung

Kommunikationsfähigkeiten

Flexibilität

Strumenti

OpenTable

Salesforce

Opera

Descrizione del lavoro

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The role…

At Soho House, the Lead Host/Hostess is responsible for welcoming, directing or signing in all members and guests to the property. You will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.

A successful and experienced Lead Host/Hostess, may also be responsible for training other members of the reception team and may be responsible for Maitre’d duties. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!

Main Duties

- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
- Assist guests by checking/ retrieving their coats and/or items they left with the bell person
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- OpenTable, Salesforce and Opera experience is a plus not a must
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)