Krones Italia - Service Coordinator (m/f/d)*

Krones Group; Italia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Krones Italia Srl is looking for a Technical Support Manager to oversee training, ensure quality service, and manage technician development within a dynamic, international environment. The role involves liaising between technical staff and support teams, requiring strong communication, IT skills, and leadership qualities. Join a globally recognized leader in the beverage and liquid food industry, fostering professional growth and sustainable practices.

Servizi

Professional development opportunities

Competenze

• High level of IT literacy.
• Able to convey motivation.
• Team Leader.

Mansioni

• Ensure technicians are trained in 'Safety at Work'.
• Develop skills of technicians based on market needs.
• Plan interventions and ensure service quality.

Conoscenze

IT literacy

Team Leadership

Receptiveness

Resilience

Formazione

Full clean driving licence

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

Krones Italia Srl is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18,500 employees. In Krones Italia Srl today there are about 41 employees who handle Krones’ activities in Italia Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.

Your tasks

Overview:

The location is strategic and of utmost importance to create an effective, efficient, and serene work team so as to obtain excellent results from the end customers. Must be the interface between the technicians, also following their skills and growth plans, and the other strategic figures (COM, SALES, Head of LCS).

The role is full time, Monday to Friday. The successful applicant will need to be highly organised, possess outstanding communication skills and be a well-rounded individual.

Role & Responsibilities:

• Ensuring that the interventions carried out are reliable with the requests received
• Ensuring that all technical personnel are trained in the correct time on “Safety at Work”
• Ensure the quality of the service performed to the customer
• Develop the skills of technicians also from a strategic perspective with respect to the actual needs of Italian Market, also with the support of special matrices and individual development interviews
• Ensure that service personnel planning is carried out in the most efficient way to guarantee internal and external customer satisfaction and corporate cost containment
• Collect the actual needs of the COM/customer
• Collect reports produced by technicians and share results with COMs in order to implement improvement actions
• Plan in the medium term the maintenance and installations to come according to the needs expressed by the COMs
• Ensure the proper flow of information between the office, the transfer technicians and Krones AG;
• Real-time coordination with the COMs in order to process their information so as to ensure the suitability and delivery of the materials needed to carry out the intervention, the personnel employed, and the supporting tools used
• Plan interventions in detail and share information with interested parties
• Ensure the correctness and timeliness of quotation produced for both COM and LCS sales
• Support sales/COMs for technical aspects and project timelines
• Ensure networking with Krones AG for Technical Support activities
• Ensure proper functioning of technical support and customer satisfaction
• Ensure that technicians are trained and updated with respect to all new technologies installed on the machines
• Create networks with the academy of Krones AG
• Take care of technical assessment
• Purchase and manage the technicians' equipment/tools necessary for the proper functioning of the work

Your profile

• High level of IT literacy, including Microsoft Word, Microsoft Excel, PowerPoint
• Receptive and resilience skills
• Able to convey motivation
• Team Leader
• A full clean driving licence

Your application

We look forward to welcoming you in a dynamic open-minded company with a strong market position and lots of international ties. Krones Italia Srl offers attractive working conditions and benefits, a modern working environment, and a high level of independence in the job. At Krones we value our employees and their development highly, so we offer professional and personal development opportunities both locally and within our international corporation. If you decide to join us, our team is dedicated to making you feel at ease and helping you settle-in well with a tailored onboarding program.

Does this sound interesting to you? Please fill in your application directly on this website.

Your contact in case of questions: Mrs. Nadia Viola – [e-mail]