Key Account Manager Italy - Milano

Delivery Hero; Milano; Hybrid; EUR 26,000 - 33,000; Full time

Benefits offered by this job

Monthly performance bonus (30%)

Private health insurance

Glovo credit

Work from home two days a week

Work from anywhere up to three weeks a

Parental leave and nursery on site

Online therapy and wellbeing benefits

Job summary

Glovo, part of Delivery Hero, is seeking a high-performing Partnerships Manager in Milan to build and grow relationships with restaurant partners, using data-driven insights to drive revenue and profitability.

You will own onboarding, collaborate with Marketing, Operations, and Finance, and help partners achieve goals through promotions and menu optimization. Hybrid work with two days remote.

Qualifications

• 2+ years in high-performance account management or business consultancy.
• Bachelor in Business Administration, Marketing, Industrial Engineering or is a plus.
• Proven track record of exceeding KPIs.
• Problem solver with data-driven approach.
• Highly organized with strong time management and prioritization.
• Knowledge of Google Suite; Salesforce a plus.
• Native Italian; proficient in English.

Responsibilities

• Build and maintain strong relationships with restaurant partners.
• Understand partners' goals to provide strategic guidance.
• Analyze data to drive growth and profitability.
• Drive revenue growth through promotions and menu optimization.
• Own partner revenue performance and growth.
• Collaborate with Marketing, Operations, Finance, and Customer Service.
• Own the partner onboarding process in the App from setup to early days.

Skills

Account management

Data analysis

Time management

Italian (native)

English proficiency

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Google Suite

Salesforce

Job description

• Compensation: EUR 26338 - EUR 32923 - yearly

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION: You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

THE RIDE:

• Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales

Qualifications

WHAT YOU WILL BRING TO THE RIDE:

• 2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.
• Bachelor in Business Administration, Marketing, Industrial Engineering or is a plus.
• You’re motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage
• Problem solver, data-driven with an analytical approach based on details.
• You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.
• Good knowledge of internal tools such as Google suite. Salesforce is a plus.
• Native level of Italianis required as proficiency in English.

WHAT THE RIDE WILL BRING TO YOU:

• 30% monthlyperformance bonus.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).