Key Account Manager Italy

RateHawk is part of Emerging Travel Group, a pioneering travel-tech company known for its brands ZenHotels and Roundtrip, operating in over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We innovate continuously to make travel more accessible for individuals, more rewarding for professionals, and simpler for everyone.

As a Business Development Manager, you will play a key role in driving sales, forging strategic partnerships, expanding our client base, and maintaining strong relationships with clients to strengthen our presence in the local market.

This is a remote position open to candidates residing in Italy.

Job Responsibilities

• Expand and consolidate our presence in the assigned territory.
• Maintain and develop relationships with partners such as tour operators, travel agencies, travel management companies, and OTAs to enhance their performance.
• Collaborate with the sales team to identify and develop opportunities within the territory.
• Follow up with existing and new partners, providing system training.
• Promote the brand through product presentations and networking events within the travel trade.
• Resolve incident issues and ensure partner support.
• Oversee transaction processing to ensure payment accuracy.
• Travel approximately 40% of your working time for meetings, events, and other business activities.
• Conduct market and competitive environment analysis.
• Provide regular reports using CRM and internal systems.
• Develop and maximize API deals with existing and potential partners.

Requirements

• At least 1 year of successful experience in the full sales cycle within the travel industry, focusing on business development and B2B account management.
• Deep understanding of the regional travel market, including B2B networks such as tour operators, agencies, and OTAs.
• Fluent in Italian and English.
• Willingness to travel up to 40% of the time.
• Strong analytical skills, comfortable with data-driven decision-making and metrics.
• Proactive, ambitious, motivated, results-oriented, and a team player with an interest in innovative technology.
• Ability to work across diverse cultural contexts reflecting ETG's global presence.
• Experience with API technology deals is a plus.

Benefits

• Flexible schedules and remote work opportunities.
• A supportive, growth-oriented team.
• Training programs to develop soft skills and leadership.
• Support for external training and conferences.
• English language courses and speaking clubs with international colleagues.
• Discounts on hotels and travel services.
• MyTime Day Off — an additional day off with pay.