Key Account Manager, Genova

Experteer Italy; Genova; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service is seeking a City Manager based in Genova. This role involves becoming the local expert, managing top restaurant partners, and utilizing data to improve customer offerings. The ideal candidate has 3-4 years of account or relationship management experience and excellent communication skills. This is a hybrid full-time position offering an exciting opportunity in a rapidly growing industry.

Competenze

• 3-4 years of experience in account or relationship management, sales, or strategy roles.
• Results and target-oriented mindset.
• Comfortable using data to identify areas for improvement.

Mansioni

• Be the local expert and face of Deliveroo in your city.
• Draw insights from data to improve customer propositions.
• Manage top restaurant partner accounts to optimize performance.

Conoscenze

Account management

Sales

Data analysis

Communication skills

Relationship-building

Descrizione del lavoro

The Team

Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in Italy partner closely with global functions such as product, technology and consumer to deliver results for our customers. Regional teams in Italy present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The role

Reporting directly to the Regional Manager, the City Manager is a rare opportunity to become an important member of the Italian Commercial team.

You'll be based in Genova or one of the closest cities.

What you'll do:

• Be the local expert for your city (Or cities). This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
• Work with the account manager for the local area to grow local hero brands
• Identify and sign up new and top local favourites to Deliveroo and set them up for success
• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams
• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

Requirements:

• 3-4 years of proven experience in account/relationship management, sales or strategy roles.
• Results and target-oriented
• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
• A mixture of field based (2-3 days per week) and office/home working
• Relationship-building and communication skills whether face-to-face, through phone or email

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Location

Hybrid

Employment Type

Full time

Location Type

Hybrid