KERING OPERATIONS After Sales Front Office Support (Fixed Term)

KERING ITALIA S.P.A.; Novara; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global luxury company is seeking an After-Sales Front Office Representative in Novara, Italy. The role involves providing top-level customer service post-sale, collaborating with various teams, and ensuring an exceptional customer experience. Candidates should have experience in customer service, be fluent in English and Italian, and possess strong problem-solving skills. This position offers a dynamic work environment with opportunities for growth and talent development.

Servizi

Learning and growth opportunities

Diversity and inclusion initiatives

Dynamic team environment

Competenze

• Experience in Customer Service / After Sales.
• Fluent in English and Italian (written and spoken).
• Ability to work independently, multitask, and perform effectively under pressure.

Mansioni

• Analyze customer requests and provide complete feedback.
• Open and evaluate tickets & technical issues.
• Continuously monitor the After Sales process to meet SLAs.

Conoscenze

Customer Service Experience

Fluent in English and Italian

MS Office Knowledge

Excellent Communication Skills

Problem-Solving Skills

Descrizione del lavoro

Job Description

Your opportunity

The After-Sales Front Office Representative provides the highest level of customer service post-sale to ensure an exceptional customer experience and meet customer expectations in line with the company's vision, mission, and policies. The role involves participating in After Sales operations and interacting with Back Office operators, direct shops (DOS), Wholesalers, and Regional Customer Service representatives within a multi-language/multi-category/multi-brand team.

How you will contribute

• Analyze customer requests and provide complete and rapid feedback to the Front End, in line with internal procedures and in collaboration with all After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres).
• Open tickets (if not already opened by the front end), receive/check tickets from the front end, evaluate tickets & technical issues (via photos and/or physically), estimate potential costs and repair times, reroute tickets & damaged products, manage spare parts ordering and planning, escalate requests if needed, and solve and close tickets.
• Continuously monitor the After Sales process, ensuring tickets are updated in the system to meet SLAs and maintain traceability.
• Ensure correct application of brand policies.

Who you are

• Experience in Customer Service / After Sales.
• Strong customer orientation and interest in after-sales services.
• Fluent in English and Italian (written and spoken).
• Good knowledge of MS Office.
• Excellent communication, persuasion, and presentation skills.
• Ability to work independently, multitask, and perform effectively under pressure.
• Strong attention to detail and accuracy.
• Solid problem-solving skills.

Why work with us?

This is an excellent opportunity to join the Kering group during a period of significant growth. Be part of a dynamic team in a global luxury company that offers numerous learning and growth opportunities. We prioritize talent development and internal mobility. Our shared vision promotes leadership and helps employees reach their full potential in a stimulating environment.

Kering values diversity and is committed to building an inclusive workforce. We welcome applications from all qualified candidates regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation.