KERING EYEWEAR EMEA Customer Service Ambassador (Portuguese Speaker)

KERING EYEWEAR S.P.A.; Padova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join Kering Eyewear as a Customer Service Ambassador, where you'll thrive in a dynamic B2B environment. You will manage orders, resolve customer inquiries, and contribute to our growth within a prestigious luxury group. Bring your language skills and passion for customer service to this exciting role.

Competenze

• Native or C2 level speaker of Portuguese.
• Proficiency in English and Italian is mandatory.
• Experience in a B2B customer service environment.

Mansioni

• Managing the ordering process and resolving customer complaints.
• Providing product and service information to customers.
• Creating new business opportunities proactively.

Conoscenze

Customer-oriented attitude

Problem-solving skills

Communication skills

Teamwork

Formazione

Bachelor's or Master's degree in Languages, Translation, or Cultural Mediation

Strumenti

Office Suite (Excel, PowerPoint, Word)

CRM tools

SAP

Descrizione del lavoro

Social network you want to login/join with:

Client:

KERING EYEWEAR S.P.A.

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b204dc33c04e

Job Views:

10

Posted:

20.06.2025

Expiry Date:

04.08.2025

Job Description:

Description

Your opportunity

We are currently seeking a Customer Service Ambassador French & Portuguese speaker to join our corporate team in Padova Headquarter.

As an EMEA Customer Service Ambassador, you will be part of a B2B environment, ensuring excellent service to our customers by attending to their needs, such as order taking, queries, questions, and resolving complaints through various communication channels (telephone, email, chat, web). Your goal will be to provide high-quality, efficient service and maximize business opportunities within Kering brands’ portfolio.

How you will contribute

• Managing the ordering process from acquisition to entry, in line with trade terms.
• Researching information using available sources.
• Managing and resolving customer complaints.
• Identifying and escalating priority issues.
• Providing product and service information to customers.
• Monitoring customer requests and queries.
• Mapping interactions according to standard procedures.
• Creating new business opportunities proactively.

Who you are

• Bachelor's or Master's degree (preferably in Languages, Translation, or Cultural Mediation).
• Native or C2 level speaker of Portuguese.
• Additional knowledge of German, Spanish, or French is a plus.
• Proficiency in English and Italian is mandatory.
• Ability to thrive in a fast-growing environment and contribute to building a new organization.
• Experience in a B2B customer service environment.
• Good knowledge of Office Suite (Excel, PowerPoint, Word).
• Experience with CRM and SAP tools is a plus.
• Knowledge of sales principles and order-to-cash flows is a plus.
• Excellent verbal and written communication skills.
• Customer-oriented attitude.
• Passion, enthusiasm, curiosity, and innovation.
• Problem-solving skills.
• Focus on results and teamwork.

Why work with us?

This is a fantastic opportunity to join Kering Eyewear and contribute to our growth within a leading global luxury group. We promote talent development, internal mobility, and leadership skills, providing a stimulating and fulfilling work environment.

Kering values diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—and is committed to equal opportunity employment. We welcome applications from all qualified candidates, regardless of background.