KERING EYEWEAR EMEA Customer Service Ambassador (Portuguese Speaker)

Social network you want to login/join with:

Client:

KERING EYEWEAR S.P.A.

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

b204dc33c04e

Job Views:

2

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Description

Your opportunity

We are currently seeking a Customer Service Ambassador who speaks French and Portuguese to join our corporate team at the Padova Headquarters.

As an EMEA Customer Service Ambassador, you will work in a B2B environment, ensuring excellent service to our customers by attending to their needs, including order taking, queries, questions, and resolving complaints through various communication channels (telephone, email, chat, web). Your goal is to provide high-quality, efficient service and to maximize business opportunities within the Kering brands’ portfolio.

How you will contribute

• Manage the ordering process from acquisition to entry, in accordance with trade terms.
• Research information using available sources.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Provide customers with product and service information.
• Monitor customer requests and queries.
• Document interactions according to SOPs.
• Create new business opportunities proactively.

Who you are

• Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
• Native or C2 level proficiency in Portuguese.
• Additional knowledge of German, Spanish, or French is a plus.
• Fluent in English and Italian.
• Ability to thrive in a fast-growing environment and contribute to building a new organization.
• Experience in B2B customer service.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Experience with CRM and SAP is a plus.
• Knowledge of sales principles, order-to-cash flows is a plus.
• Excellent communication skills, customer-oriented, passionate, enthusiastic, curious, innovative, problem-solver, results-focused, and a team player.

Why work with us?

This is a fantastic opportunity to join Kering Eyewear and contribute to our growth. We promote internal mobility and leadership development, fostering a stimulating and fulfilling workplace environment.

Kering is committed to diversity and equal opportunity, welcoming applications from all qualified candidates regardless of background.