KERING EYEWEAR EMEA Customer Service Ambassador (German Speaker)

TN Italy; Padova; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic EMEA Customer Service Ambassador to enhance customer experiences in a B2B environment. This role involves managing customer orders, resolving complaints, and providing top-notch service across various communication channels. You will play a crucial part in maximizing business opportunities for luxury brands while working in a fast-paced, supportive environment that values personal growth and development. If you are passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Competenze

• Experience in B2B customer service with a focus on communication and problem-solving.
• Native or C2 level German speaker with proficiency in English.

Mansioni

• Manage the ordering process and resolve customer complaints efficiently.
• Provide product and service information while identifying new business opportunities.

Conoscenze

Customer Service

Communication Skills

Problem-Solving

B2B Experience

Language Proficiency (German)

English Proficiency

Sales Principles Knowledge

Formazione

Bachelor's or Master's degree in Languages, Translation, or Cultural Mediation

Strumenti

Office Suite (Excel, PowerPoint, Word)

CRM Software

SAP

Descrizione del lavoro

Job Description

Description

Your opportunity

As an EMEA Customer Service Ambassador, you will be part of a B2B environment, ensuring excellent service to our customers by attending to their needs such as order taking, queries, questions, and resolving complaints through various communication channels (telephone, email, chat, web). Your goal is to provide high-quality, efficient service and maximize business opportunities for Kering brands.

How you will contribute

• Manage the ordering process from acquisition to entry, in compliance with trade terms
• Research information using available sources
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Provide product and service information to customers
• Monitor customer requests and queries
• Follow standard operating procedures for interaction mapping
• Proactively create new business opportunities

Who you are

• Bachelor's or Master's degree (preferably in Languages, Translation, or Cultural Mediation)
• Native or C2 level German speaker
• Additional knowledge of French, Spanish, or Portuguese is a plus
• English proficiency is mandatory
• Ability to work in fast-growing environments and contribute to building a new organization
• Experience in B2B customer service
• Proficient in Office Suite (Excel, PowerPoint, Word)
• Experience with CRM and SAP is a plus
• Knowledge of sales principles, methods, and order-to-cash flows is advantageous
• Excellent verbal and written communication skills
• Customer-oriented, passionate, enthusiastic, curious, innovative, problem-solver, results-focused, team player

Why work with us?

Join Kering Eyewear and contribute to our growth within a dynamic, global luxury group. We promote talent development, internal mobility, and leadership skills, fostering an environment where every employee can reach their full potential.

Kering is committed to diversity and equal opportunity, welcoming applications from all qualified candidates regardless of background.