Keliweb - Customer Care Agent 1st Level Customer Service • Rende

team.blue; Bergamo; Remoto; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading digital services company seeks a Customer Care Agent 1st Level to provide technical support and handle administrative tasks. This role involves both first- and second-level support, focusing on customer satisfaction with an emphasis on teamwork and problem-solving. The position can be based in Rende, Bergamo, or fully remote, with flexible shift availability required.

Competenze

• Excellent knowledge of main IT tools and the internet.
• Good knowledge of English.
• Availability to work shifts from Monday to Sunday, between 8:30 AM and 8:00 PM.

Mansioni

• First and second-level technical support via the ticketing system.
• Coordination with PU-teams for assistance related to domains.
• Develop solutions based on defined project specifications.

Conoscenze

Analytical skills

Problem-solving skills

Goal-oriented mindset

Knowledge of web protocols

Customer satisfaction principles

Descrizione del lavoro

Team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, SoHo and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction – with a bloodline that represents total commitment to customers. The group consists of several well-known and respected brands, with more than 30 brands across Europe and over 3,000 employees.

For our company Keliweb , we are looking for a Customer Care Agent 1st Level .

Role :

The role involves handling first / second-level customer support requests, requiring a proactive approach to training, change, and teamwork.

The job location will be Rende, Bergamo, or fully remote.

Responsibilities :

• First and second-level technical support via the ticketing system, with possible customer phone contact for technical / administrative issues. Pre- and post-sales / renewal administrative assistance.
• Coordination with Keliweb PU-teams, Authority for assistance related to domains and additional services.
• Develop solutions based on defined project specifications.
• Responsible for implementation, documentation creation, and knowledge transfer.
• Use of customer support and business intelligence tools.

Requirements :

• Excellent knowledge of main IT tools and the internet.
• Strong analytical and problem-solving skills.
• Goal-oriented mindset.
• Good knowledge of English.
• WordPress knowledge preferred.
• Knowledge of Joomla, PrestaShop preferred.
• Familiarity with main web protocols ( imap / pop3 / smtp, ftp) preferred.
• Knowledge of SSL certificates, DNS systems and record types; use of dig for name resolution recommended.
• Whois system knowledge.
• Customer satisfaction principles.
• Ability to work both in a team and independently, including remote work.
• Availability to work shifts from Monday to Sunday, between 8 : 30 AM and 8 : 00 PM.

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