Junior Sales Support Coordinator

The Sherwin-Williams Company; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the painting and coatings industry is seeking a Junior Sales Support Coordinator in Bologna. This role involves managing customer data, supporting sales initiatives, and coordinating with various departments to enhance customer satisfaction. The ideal candidate will have strong communication skills and experience in customer service.

Competenze

• 1-2 years of progressive customer service experience.
• Ability to work across multifunctional teams.
• Experience managing programs with other departments.

Mansioni

• Coordinate and support sales office operations.
• Manage customer data and orders in ERP.
• Generate reports and identify customer ordering trends.

Conoscenze

Communication skills

Relationship building

Multicultural teamwork

Strumenti

Salesforce

ERP systems

CRM

Descrizione del lavoro

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Junior Sales Support Coordinator, Bologna

Client:

The Sherwin-Williams Company

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

9c30203af850

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

You will be responsible for coordinating and supporting sales office operations, including managing customer contacts, setting up new customers and ship-to addresses in ERP, maintaining customer data, and supporting sales initiatives.

• Create additional ship-to addresses for existing customers in ERP.
• Set-up new customers in ERP upon sales request and approval.
• Review and maintain customer base, including active/inactive status.
• Build relationships with other departments, oversee customer satisfaction, and coordinate with sales personnel.
• Review leads in Salesforce and generate weekly reports for business visibility.
• Identify customer ordering trends and communicate relevant information to sales and customers.
• Support promotion of additional products based on customer portfolio analysis.
• Maintain CRM and review sales logs and opportunities, raising discrepancies internally.
• Manage customer pricing in ERP, including discounts and promotions, following sales manager requests and approvals.
• Support special projects related to sales and service effectiveness.
• Develop and implement operating policies and procedures for resource efficiency and control.
• Handle sales support queries, escalating complex issues to the sales support team.

Requirements:

• 1-2 years of progressive customer service experience.
• Excellent communication skills with internal stakeholders and customers.
• Ability to work across multifunctional and multicultural teams.
• Experience managing programs with other departments and divisions.

***Please note that internal employees can apply for any role after at least one year in their current role, having informed their manager beforehand.

Read the guidelines before submitting your application.

Internal applicants are required to upload their updated CV and last two appraisals (accessible via HR Cloud).