Junior Marine Business Support Advisor

RINA; Viareggio; In loco; EUR 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

RINA is recruiting a Junior Marine Business Support Advisor to join its Viareggio office within the Mediterranean and Africa Marine division. The role focuses on administrative tasks from creating a new customer in the database to issuing invoices, ensuring smooth customer interactions and efficient operations.

You will support customer data management, orders and contracts, offers, invoicing, and timesheet accuracy, collaborating with Finance and technical teams.

Competenze

• Up to 3 years of experience in business support, customer service or order management.
• Basic knowledge of invoicing or payment tracking.
• Strong communication and a customer-oriented approach.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• High attention to detail and good organizational skills.

Mansioni

• Manage and maintain accurate customer data; assist order processing and contracts.
• Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.
• Help prepare and manage customer offers in internal systems, ensuring documents shared with customers are complete and accurate.
• Support invoicing and payment tracking activities, resolving simple discrepancies with Finance.
• Assist technical teams with administrative tasks and timesheet accuracy.
• Provide support to customers, answering inquiries and sharing updates on orders or invoices.
• Identify and elevate customer issues, supporting resolution with other departments.
• Maintain organized records of customer data, orders and communications and ensure compliance with procedures.

Conoscenze

Customer service

Order management

Data accuracy

Microsoft Office

CRM systems

Communication skills

Problem solving

Formazione

High School Diploma/GED in Business Administration Finance Management

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

RINA is currently recruiting for a Junior Marine Business Support Advisor to join its office in Viareggio, Italy within the Mediterranean and Africa Marine Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

Customer & Order Support

Support the management of customer data, ensuring information is accurate and up to date. Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.

Offer & Documentation Support

Help prepare and manage customer offers in internal systems, ensuring all documents shared with customers are complete and accurate.

Billing & Administrative Activities

Support invoicing and payment tracking activities, checking basic details and helping to resolve simple discrepancies in collaboration with the Finance team.

Operational Support

Assist technical teams with administrative tasks, including correct timesheets compilation on time.

Customer Communication

Provide support to customers, answering inquiries, sharing updates on orders or invoices, and ensuring clear and professional communication.

Issue Handling

Help identify and elevate customer issues or discrepancies, supporting the resolution process together with other departments.

Compliance & Data Accuracy

Ensure activities follow company procedures and maintain organized and accurate records of customer data, orders, and communications.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

Experience & Process Knowledge

Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or payment tracking.

Customer & Communication Skills

Strong communication skills and a customer-oriented approach, with the ability to handle inquiries professionally, collaborate with internal teams, and support issue resolution effectively.

Accuracy & Organization

High attention to detail and good organizational skills, ensuring accuracy in customer data, documentation, orders, and invoices while managing multiple priorities in a dynamic environment.

Problem Solving & Compliance

Ability to identify and support the resolution of discrepancies or customer issues, with awareness of company procedures and documentation standards.

Digital & Technical Skills

Good proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems or similar tools.

Mindset

Proactive, reliable, and eager to learn, with a focus on delivering quality service and continuous improvement.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

Compensation Data

The salary range and job grade for this position are defined based on objective, role-related criteria, and responsibilities in accordance with CCNL RINA (CNEL code I480).

The gross annual salary range foreseen is between €23,000 and €26,000 and will be finally defined on candidate’s professional experience, qualifications, competencies, and overall alignment with the role.

In addition, an annual variable compensation component is provided, based on both Company and individual performance objectives in accordance with the current policies and collective agreements.

The overall compensation package is complemented by the Company's welfare.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.