Junior IT System Administrator

Hermès Paris; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Junior IT System Administrator to support users and maintain IT systems across Italy and Greece. This role involves deploying devices, managing Active Directory, and resolving technical issues for multiple locations while promoting best practices in IT security. Candidates should have a strong IT background, excellent communication skills, and a passion for technology.

Competenze

• Bachelor's degree, preferably IT-focused.
• Fluent in Italian and English; French is a plus.
• Experience in user support is necessary.

Mansioni

• Provide support to 350 users across Italy and Greece.
• Manage Active Directory accounts and deploy security patches.
• Configure and deploy user devices including laptops and printers.

Conoscenze

User support

Problem-solving skills

Cybersecurity awareness

Organizational skills

Communication

Formazione

Bachelor's degree in IT or related field

Strumenti

Active Directory

MDM management

iOS devices

Descrizione del lavoro

**Junior IT System Administrator**

Job Category: IT - Support and Operations

Experience: Minimum 1 year

Contract Type: Unlimited contract

Job Schedule: Full time

Location: Milan, Italy (with travel to Greece and other locations)

Posting Date: 10/11/2024, 09:45 AM

About the team

Hermès, founded in Paris in 1837, is a luxury brand renowned for its craftsmanship and high-quality objects. With a history rooted in artisanal excellence, Hermès operates globally with over 20,000 employees across 50 countries. The Italian branch, established in 1987, manages 10 stores in Milan and Rome, providing local support and management.

Details of the job

General Role: The Junior IT System Administrator will support users via phone, remote access, and onsite. Responsibilities include deploying new devices, managing Active Directory accounts, deploying security patches, and creating IT procedures. The role covers Italy and Greece, supporting 12 stores, 4 warehouses, and 2 headquarters, with travel required. The position is based at the Milan head office.

Main Responsibilities:

• Provide support to 350 users across 2 countries and 14 sites.
• Resolve user issues promptly and accurately.
• Configure and deploy equipment such as laptops, desktops, iOS devices, printers, and retail devices.
• Create user guides for common issues.
• Monitor and deploy security patches for IT security.
• Manage Active Directory accounts.
• Maintain inventory of user devices.
• Liaise with external suppliers and HQ IT teams in Paris.
• Conduct IT inductions for new employees.

Profile

• Bachelor's degree, preferably with an IT focus.
• Fluent in Italian and English; French is a plus.
• Experience in user support.
• Knowledge of iOS devices and MDM management.
• Cybersecurity awareness.
• Methodical, logical, and problem-solving skills.
• Strong organizational skills.
• Ability to multitask and remain calm under pressure.
• Desire to grow professionally.
• Team player with adaptability to different levels of IT knowledge.
• Ability to work independently and collaboratively.

Hermès values passionate, positive individuals with excellent communication skills, a customer service mindset, flexibility, and a strong aesthetic sense. The role requires dedication to human values, passion, and craftsmanship.